bakerford® · 14 hours ago
Help Desk Technician
United States
Full-time
Remote
New Grad, Entry LevelBakerford® is an IT company that serves chiropractic clinics across the United States, focusing on providing reliable technology solutions. The Help Desk Technician will be the primary point of contact for customer support, troubleshooting everyday technology issues and ensuring customer satisfaction through effective communication and follow-through.
ConsultingSoftwareInformation Technology
Hiring Manager
David Freeland
Responsibilities
Be the primary point of contact for customer support questions after onboarding
Listen carefully and respond calmly — especially when customers are stressed
Troubleshoot common, everyday technology issues (computers, printers, logins, “something’s weird”)
Explain what’s happening in plain English, without talking down or using jargon
Keep customers informed so they’re never left wondering what’s going on
Follow issues through to resolution, even when they need to be escalated
Document common issues and solutions so we can serve customers better over time
Qualification
Required
Experience providing general technical or desktop support
Comfort helping non-technical people with everyday tech problems
Clear written and verbal communication
A calm, steady demeanor when things go wrong
Genuine care for people
Preferred
Experience with any help desk or ticketing system
Exposure to remote support or managed IT tools
Interest in documentation and process improvement
Benefits
Paid time off
Paid holidays
Company
bakerford®
We help chiropractic clinics align their technology so they can become more efficient, grow their practice and become more profitable.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase