Capgemini · 20 hours ago
Senior Software Engineer - Conversational Designer
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$76K/yr - $188K/yr
10+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking a Senior Software Engineer specializing in Conversational Design to join their award-winning Google practice, focusing on designing conversational interfaces and virtual agents, particularly in the telecom domain.
Cloud ComputingConsultingSoftwareProperty & Casualty InsuranceInformation TechnologyInsurTechIT Management
No H1B
Responsibilities
Knowledge of telecom-specific challenges such as call routing, number portability, and service provisioning
Experience with analytics tools for conversational performance tracking
Familiarity with agile methodologies and design thinking
Strong understanding of GCP architecture and services relevant to CCAS
Qualification
Required
10+ year of experience, including 3+ years of experience designing conversational interfaces or virtual agents, preferably in the telecom domain
Experience with Dialogflow CX, including flow design, fulfillment, and testing
Proficiency in Python for developing webhook services and automation scripts
Experience with webhooks, RESTful APIs, and backend integration patterns
Familiarity with telecom systems such as CRM, billing platforms, and IVR
Hands on knowledge using Gen AI, Playbooks & CCAI Insights
Experience with Speech-to-Text, Text-to-Speech, and Agent Assist
Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization)
Benefits
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
2026-02-13
2026-02-13
2026-02-10
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