Baptist Health · 10 hours ago
ServiceNow Business Systems Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expBaptist Health is North Florida’s most comprehensive health care system, and they are seeking a ServiceNow Business Systems Analyst to serve as a key partner between business units and IT. The role involves translating business needs into structured system requirements, evaluating solution options, and supporting the enhancement and implementation of enterprise systems.
Non ProfitHealthcareHospitalEmergency MedicineHealth CareMedicalPrimary and Urgent Care
Responsibilities
Act as the primary liaison between business stakeholders and IT development teams to ensure alignment of system solutions with organizational goals
Lead intake and discovery efforts; gather, analyze, and document clear, well-structured business and system requirements supported by data analysis
Conduct return on investment (ROI) analysis and contribute to proforma development; evaluate new applications and recommend system alternatives or enhancements
Prepare communications and deliver presentations outlining system enhancements, options, and recommendations to stakeholders
Assess evolving business needs and emerging IT developments; resolve routine issues independently while collaborating with senior team members on more complex initiatives
Qualification
Required
Bachelor's Degree or Equivalent Experience
Minimum 2 years of related experience
Strong written and verbal communication skills, with the ability to engage effectively across technical and business audiences
Preferred
Demonstrated organizational and administrative capabilities, including documentation and process coordination
Customer service experience with a focus on responsiveness and stakeholder satisfaction
Effective time management skills with the ability to prioritize tasks and meet deadlines
PMI Professional in Business Analysis (PMI - PBA)
Certified Business Analysis Professional (CBAP - IIBA)
Benefits
Competitive pay & comprehensive benefits packages
Opportunities for professional growth & advancement
Company
Baptist Health
Baptist Health provides primary care, behavioral health, and emergency care services.
10001+ employees
H1B Sponsorship
Baptist Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (2)
2022 (3)
2021 (20)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Michael Mayo
President and CEO
Matthew Zuino
Executive Vice President and Chief Operating Officer
Recent News
Lane Report | Kentucky Business & Economic News
2025-12-19
Arkansas Business — Business News, Real Estate, Law, Construction
2025-11-19
Company data provided by crunchbase