OneQuest Health · 1 day ago
Program Assistant-Outpatient Services
Covington, KY
Full-time
Onsite
New Grad, Entry LevelOneQuest Health is a healthcare organization focused on behavioral health services. The Program Assistant will provide support to clinical staff by managing non-billable functions, ensuring accurate case record documentation, and facilitating communication across departments.
Non ProfitFamily & CareHealthcareWellnessAddiction TreatmentChild CareHealth CareNursing and Residential CarePersonal Health
Responsibilities
Serves as receptionist, scheduler and telephone operator during normal business hours, as assigned
Responsible for the input of Outpatient Services data into web-based case records management system (CareLogic) including referral, deferral, and case closures
Verifies client’s insurance information, meets with client’s parent or responsible party to discuss any co-pays and collects those payments at the Fifth Street office
Completes all Outpatient Services website tracking responsibilities as assigned, including data compilation for the CEO report
Documents meeting minutes for Outpatient Services program meetings
Processes, coordinates and distributes information related to Outpatient Services intakes; serves as primary contact for intake process completion
Establish and maintains Outpatient Services clinical files, including gathering appropriate legal documentation
Establishes and maintains liaison relationships with billing department for all insurance verifications and maintaining records associated with recertification
Completes all deadline letters, deferrals and case closures as part of maintaining the client record
Completes and updates case tracking spreadsheet
Participates in agency Performance Quality Improvement and Quality Assurance Committee activities
Provides liaison communications and associated ordering regarding maintenance, donations and supply departments
Must be able to perform the essential functions of this position with or without reasonable accommodations
Attends training as required
Other duties as assigned
Qualification
Required
College degree or equivalent knowledge and experience
Knowledge of behavioral health care treatment strongly preferred with demonstrated competency including word processing ability and Microsoft Office products
Knowledge of and experience with Carelogic records management systems strongly preferred
Above-average organizational and time management skills, with great attention to detail
Strong verbal and written communication skills
Proven ability to interact with clients, families, staff and stakeholders in a professional manner
Must have a current driver's license with insurance
Demonstrate proven sensitivity to the various cultural and socioeconomic characteristics of CHNK Behavioral Health clients and associates, including a commitment to use of the Sanctuary Model and to the philosophy of All Children, All Families framework of cultural competencies
Preferred
Working knowledge of mental health services and outpatient therapy processes preferred
Benefits
13 paid holidays
4 weeks paid time off plus 6 long term illness days
Medical insurance with NO DEDUCTIBLE
403(b) retirement plan with 6% employer match after 1 year
$5,000 per year in tuition reimbursement after 1 year of employment.
Student Loan Repayment Assistance from $50 per month to $200 per month after 6 months of employment.
4 weeks paid parental and family care leave after 1 year.
401(k)
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Company
OneQuest Health
Our Services OneQuest Health provides a robust, trauma-informed continuum of care.
Founded in 1882
51-200 employees
H1B Sponsorship
OneQuest Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$0.15MKey Investors
Interact for Health
2023-09-14Grant· $0.15M
Leadership Team
Rick Wurth
Chief Executive Officer
Crystal Leugers, LISW, LCSW, LCADC
Chief Programming Officer
Company data provided by crunchbase