Alteryx · 11 hours ago
Manager, Customer Success - US West
United States
Full-time
Remote
Mid, Senior Level
$138K/yr - $176K/yr
4+ years expAlteryx is a company seeking innovative problem solvers to join their Customer Success Management team. The Manager role involves leading a group of Customer Success Managers to enhance customer relationships, drive engagement, and ensure customer success through strategic initiatives and collaboration across departments.
Artificial Intelligence (AI)Big DataAnalyticsBusiness IntelligenceData GovernanceData IntegrationData ManagementMachine LearningPredictive Analytics
Responsibilities
Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills
Work with sales leaders to drive customer engagement through resource prioritization, Pod team training, and development of a culture of collaboration, learning, and success
Guide team through regular 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: measuring adoption targets, forecasting out-quarter retention, capturing one value story for each assigned customer, and confirming strategic engagements (QBRs) are scheduled
Drive team initiatives for continued success, growth, scaling and development
Ensure team is proactively defining and building customer success plans to help them achieve their goals and actively updating those plans throughout the customer cycle
Work with other departments (CX, Product, GTM) across Alteryx to understand where the CSM Org can partner, and enhance Alteryx corporate goals
Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures
Qualification
Required
3+ years of management experience
4+ years of experience in technical implementations, sales engineering, or analytics consultant work
Require Strategic CSM experience (3+ Years)
Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, Executives, Information Technology, Procurement, etc.)
Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans
Experience setting long-term goals and guiding projects, people and processes towards attainment
Demonstrated problem solving skills and ability to show good judgment in decision making
Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
Ability to travel up to 25%
Preferred
Experience managing a remote team is preferred
Benefits
Medical, dental, and vision coverage
401(k) with company match
Paid parental leave, caregiver leave, and flexible time off
Mental health support and wellness reimbursement
Career development and education assistance
Company
Alteryx
Alteryx is a leading provider of an end to end data science & analytics platform for the enterprise
1001-5000 employees
H1B Sponsorship
Alteryx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (12)
2023 (8)
2022 (14)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.41BKey Investors
ICONIQ Growth,Insight PartnersInsight PartnersSapphire Ventures,Toba Capital
2023-12-18Private Equity
2023-12-18Acquired
2023-02-28Post Ipo Debt· $450M
Leadership Team
Andy MacMillan
Chief Executive Officer
Mark Dorsey
Senior Vice President Sales Americas
Recent News
2026-02-10
solutionsreview.com
2026-02-07
2026-02-05
Company data provided by crunchbase