Contec - Industrial Automation Solutions · 18 hours ago
IT Support Technician - Level 1
Spartanburg, SC
Full-time
Onsite
Entry Level
1+ years expContec Inc. is seeking an IT Support Technician to provide support for end user system access and connectivity within their enterprise computing environment. The role involves troubleshooting, setup, and maintenance of IT equipment and systems, while ensuring quality standards are met.
Cloud ComputingIndustrialConsultingSoftwareInformation TechnologyIndustrial AutomationIndustrial EngineeringIT InfrastructureSoftware Engineering
Responsibilities
Supports end user IT equipment and systems. Duties include but are not limited to:
Desktop/laptop imaging and setup
Desktop/laptop troubleshooting
Printer setup and troubleshooting
Software installation and troubleshooting
Mobile device support and troubleshooting including tablets and mobile phones
VoIP system support and troubleshooting
Limited maintenance of Active Directory and Office 365
Completes requests for support submitted through the IT department ticketing system in a timely manner and documents the actions taken to resolve the request
Completes all client hardware and software upgrades, and other projects as assigned from time to time by the IT management
Maintains and configures Zebra printers and handheld scanning devices
Documents all processes for repeatability and consistency
Participates and works within ISO 9001 quality standards guidelines in accordance with Contec’s quality goals
Others may be assigned
Qualification
Required
Associates degree in Information Technology or related fields preferred; or one (1) to two (2) years related experience and/or training; or an equivalent combination of education and experience
Working knowledge of and experience with general PC imaging and troubleshooting, client server and network communication, Microsoft Operating Systems and Office suite, and Active Directory and Group Policy is required
Preferred
A+ certification or equivalent experience strongly preferred
Benefits
Competitive market salary
Climate controlled environment
PTO starting at 17 days
9 company observed holidays plus 1 floating holiday
Community service PTO (up to 40 hours annually)
Insurance benefits, including medical (PPO), dental, vision, short and long-term disability, life insurance
Two types of Flexible Spending Accounts, 1) Medical Spending Account and 2) Dependent Care Spending Account
401k and a company match (100% up to 3%, and then 50% of the next 2% deferred)
Tuition Reimbursement Opportunities
Family Benefits
Adoption Assistance Program, Infertility Treatment Coverage
Maternity and Parental Leave
Onsite Amenities
Onsite gyms, onsite health clinic, canteen for refreshment
Company
Contec - Industrial Automation Solutions
Contec is an international engineering company specializing in improving and automating industrial processes and machinery.
201-500 employees
H1B Sponsorship
Contec - Industrial Automation Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase