R.E. Darling Company Inc. · 10 hours ago
IT Desktop Support Technician
Tucson, AZ
Full-time
Onsite
Entry Level
2+ years expR.E. Darling Company Inc. is seeking an IT Desktop Support Technician who will be responsible for support, installation, and testing of computer systems and devices. The role involves diagnosing and resolving issues, providing end-user support, and maintaining the company intranet.
AerospaceIndustrialManufacturingPlastics and Rubber Manufacturing
Responsibilities
End user support/help desk for company hardware, software, mobile devices, 2FA, telecommunication devices and network connectivity
Installation, upgrade and testing of computer systems, software, peripherals, mobile devices, 2FA and telecommunication devices
Diagnose and resolve issues that arise with desktop hardware, software, peripherals, mobile devices, 2FA and telecommunication devices
Generate and maintain user documentation, as required
Maintain assigned and unassigned hardware inventory
Maintain company intranet site and contents
Perform other duties as assigned
Overtime may be required on occasion
Provide orientation and guidance to users on how to operate new computer equipment, mobile devices, 2FA and telecommunication devices
Provide users with telephone and in person support to troubleshoot minor issues
Conduct individual/group training for helpful software concepts & features and tips & tricks
Prioritize end user issues as they are received
Set up desktop computers/laptops and necessary peripheral devices
Configure mobile devices
Install company software as advised
Check computer hardware, software, 2FA and network connectivity for full functionality
Install telecommunication devices
Troubleshoot and resolve issues that are above end-user level
Interface with vendor, when advised, for higher level technical support
Advise Information Technology & Systems Manager of complex issues
Create user guides and reference guides for procedures
Maintain current IT inventory with additions/changes/retirement of assigned and unassigned hardware including user and installed software licenses (if applicable)
Post current files to the company intranet
Update web pages using web development software
Qualification
Required
This position will require access to ITAR and/or EAR controlled technical data, technology or source code, and requires that all individuals in this role be authorized to access such information
Associates Degree in Computer Science or Related Field, or equivalent technical certification
2 years of experience supporting desktop users in a networked environment
Proficient technical hardware skills
Proficient in Microsoft Office 365, Project, Visio and Adobe Acrobat
Proficient in Microsoft Expression Web or similar web development software
Good communication skills
This position requires the physical ability to do work requiring kneeling, crawling, bending, and reaching overhead, the physical strength to lift, move and carry computer related equipment such as computers, monitors, printers and audio/visual equipment, as well as the ability to perform all duties related to the installation of computer related equipment
Company
R.E. Darling Company Inc.
We are a rubber manufacture company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase