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Johns Hopkins Applied Physics Laboratory · 10 hours ago

2026 Internship - Technical Support

Laurel, MD

Internship

Hybrid

Intern

$22.60/hr - $47.95/hr

Johns Hopkins Applied Physics Laboratory is a leading university affiliated research center dedicated to solving critical challenges in defense, security, and science. They are seeking an intern to provide onsite and remote IT support services, assisting with various technical issues and system quality assurance.

EducationUniversities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Your primary responsibility will be to provide onsite and remote support services to Lab customers with IT issues to include delivery and system setup, computer imaging, computer and peripheral installation and repair, software installs and iOS setups/troubleshooting

You will resolve IT problems submitted via phone, email, chat and the ticketing system

You will perform system quality assurance and testing

You will perform other duties as assigned

Qualification

Troubleshooting IT softwareWindows OSMicrosoft OfficeMac computer troubleshootingLinux OSIT certificationsCustomer service skillsTeamworkWritten communicationVerbal communication

Required

Are pursuing a Bachelor's or Master's degree in Computer Science or other IT-related field

Have a passion for IT and helping others solve challenging computer issues

Have a minimum 3.0 GPA on a 4.0 scale

Are familiar with troubleshooting IT software and hardware

Are familiar with Windows OS and Microsoft Office products

Possess a positive attitude with excellent written and verbal communication skills

Have the ability to work in a team environment as well as independently

Are highly motivated and have strong customer service skills

Have the ability to lift up to 40 lbs

Are able to obtain a Secret security clearance. If selected, you will be subject to a government security clearance investigation and must meet the requirements for access to classified information. Eligibility requirements include U.S. citizenship

Preferred

Have experience troubleshooting Windows and Mac computer hardware and software

Are familiar with Linux OS, printer troubleshooting and scripting

Have IT certifications (e.g., A+, Sec+, Network+)

Benefits

Generous benefits

Robust education assistance program

Unparalleled retirement contributions

Healthy work/life balance

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

Flexible spending accounts

Education assistance

Training and development

Company

Johns Hopkins Applied Physics Laboratory

The Johns Hopkins Applied Physics Laboratory (APL) is a not-for-profit university-affiliated research center (UARC) that provides solutions to complex national security and scientific challenges with technical expertise and prototyping, research and development, and analysis.

Founded in 1942

Laurel, Maryland, USA

5001-10000 employees

http://jhuapl.edu/

Funding

Current Stage

Late Stage

Total Funding

unknown

Key Investors

U.S. Department of Homeland Security

2023-01-17Grant

Leadership Team

Alice Bowman

Mission Operations Manager

Ashutosh Dutta

Chief 5G Strategist, Senior Scientist, Lawrence R. Hafstad Fellow, Director at JHU

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