General Dynamics Information Technology · 16 hours ago
TOC Systems Technician (3rd Shift)
USA MD Bethesda
Full-time
Onsite
Mid Level
$25.63/hr - $34.50/hr
3+ years expGeneral Dynamics Information Technology is seeking a TOC Systems Technician II - 3rd shift to join their Technical Operations Center supporting the National Institutes of Health. This role involves enterprise-level incident management and monitoring across NIH’s IT infrastructure, requiring coordination with technical teams to resolve issues and communicate updates effectively.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityConsultingInformation Technology
Responsibilities
Perform “eyes on glass” infrastructure monitoring using tools such as Monolith, Splunk, Grafana, SiteScope, SCOM, SL1, and xMatters
Investigate, verify, and escalate system alerts and reported issues to Tier 2 support as needed
Access devices to analyze graphing data and logs to support diagnostics and troubleshooting
Monitor TIC (Trusted Internet Connection) performance and firewall utilization in real time
Identify issues proactively to prevent system outages and minimize impact to users
Coordinate and facilitate incident response, including initiating and managing conference bridges during major events
Support event management by tracking incidents from start to resolution and maintaining accurate records
Provide comprehensive communication management by preparing and sending timely outage, incident, and maintenance notifications to the NIH user community and leadership
Manage communication tasks such as calendar and bulletin board postings, maintenance window coordination, and distribution of meeting minutes, reports, and status updates
Assist in problem management, conducting follow-ups on recurring issues and supporting root cause analysis efforts
Author incident reports, outage summaries, and lessons learned documentation in coordination with technical teams and leadership
Prepare supporting materials such as flowcharts, status presentations, and process documentation for internal use
Foster open communication and transparency with all stakeholders, delivering clear, honest assessments of incidents and their impact
Work closely with the technical teams to reduce non-scheduled outage times and improve service stability
Contribute to the continuous improvement of TOC processes and documentation standards
Support the NIH’s mission by ensuring IT services are reliable, secure, and well-coordinated
Qualification
Required
3 + years of related experience
Associate's Degree and 2+ years in a related in IT role such as Help Desk, Service Desk, Incident Response, or NOC Technician (or 5+ years of experience with no degree)
Familiarity with enterprise monitoring tools (Monolith, Splunk, Grafana, SCOM, etc.) required
Experience with interpreting logs, graphs, and alert data
Must be able to obtain and maintain a Public Trust security clearance
Flexibility for occasional shift coverage outside normal hours
Strong verbal and written communication skills required
Ability to write clear, concise, and accurate incident reports, notifications, and summaries for both technical and non-technical audiences
Benefits
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
H1B Sponsorship
General Dynamics Information Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (32)
2024 (27)
2023 (36)
2022 (19)
2021 (18)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
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