NetSuite · 19 hours ago
Senior Facility Operations Center (FOC) Operator
Nashville, TN, United States
Full-time
Onsite
Senior Level
6+ years expOracle is a leading company in AI and cloud solutions, impacting billions of lives. The Senior Facility Operations Center Operator will serve as the escalation point and technical lead, managing operations of multiple data center sites and ensuring alignment with business objectives and security goals.
Cloud ComputingEnterprise SoftwareSaaSElectronicsSoftwareAppsComputerCRMiOS
No H1B
Responsibilities
Lead real-time incident response and escalation during assigned shifts
Validate alarm response quality and ensure adherence to procedures
Support root cause documentation and post-incident reviews
Coach and mentor FOC Operators on response standards and best practices
Assist in refining playbooks, runbooks, and monitoring thresholds
Qualification
Required
15 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 11 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 9 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 7 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
Conflict Resolution: The ability to manage and resolve conflicts among people and situations in a constructive manner, recognizing and addressing sensitivities
Negotiation: The ability to engage in a dialogue or process intending to reach a mutually agreeable outcome. This includes the ability to effectively articulate positions, actively listen to others, and skillfully adapt communication across situations and/or parties to align complementary interests
Preferred
16 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
Bachelor's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 12 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
Master's Degree in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 10 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
Doctorate in Computer Science, Engineering, Information Systems, Information Technology, or related field AND 8 years of experience in IT infrastructure support, server administration, or data center operations, design, and layout
2 years of experience in a leadership role with or without direct reports
Data Center or Cloud Industry Certifications
Benefits
Flexible medical
Life insurance
Retirement options
Volunteer programs
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
crnasia.com
2025-11-27
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