Microsoft · 1 day ago
Technical Program Manager, Customer Value Realization & Growth - Unified Services
United States, Washington, Redmond
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is a leading technology company focused on empowering organizations and individuals. The Technical Program Manager will drive the delivery of innovative digital customer engagement experiences, focusing on value realization and growth through system and tooling changes, while managing cross-functional initiatives to enhance customer interactions with Microsoft's digital solutions.
Artificial Intelligence (AI)Enterprise SoftwareCloud ComputingCyber SecuritySoftwareProfessional ServicesInformation TechnologyAgentic AIApplication Performance ManagementBusiness DevelopmentDevOpsInformation ServicesManagement Information SystemsNetwork Security
Responsibilities
Lead AI‑first ideation, prioritization, and delivery of digital engagement and platform experiences that drive customer adoption and satisfaction across CSP (Customer Success Planning), CSDR (Customer Success Delivery Review), Consumption Planning, and MCEM (Microsoft Customer Engagement Methodology)
Manage complex cross‑functional initiatives, fostering strong partnerships across internal teams and external collaborators
Define success metrics, including OKRs and KPIs, for all programs under your ownership
Partner closely with engineering to shape and execute product roadmaps tied to business outcomes
Create clear user stories, technical requirements, and acceptance criteria to guide development
Expertly use Azure DevOps (ADO) to manage backlogs, track work items, coordinate releases, and ensure transparent, data‑driven delivery across engineering and stakeholder teams
Design and run Business Value Testing (BVT) and User Acceptance Testing (UAT), ensuring high‑quality, validated releases
Lead staging, pilot planning, and implementation strategies for new digital experiences
Drive customer supportability through documentation, troubleshooting guidance, and best‑practice development
Serve as a technical advisor and evangelist, educating stakeholders and customers on new digital engagement capabilities
Continuously improve processes, validate use cases, and uphold delivery excellence across programs
Qualification
Required
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
2+ years experience managing cross-functional and/or cross-team projects
Preferred
Interpreting business frameworks (e.g., Consumption & Usage Excellence) and converting them into clear technical requirements
Defining user stories, requirements, and acceptance criteria aligned to measurable business outcomes
Strong technical literacy, including reading solution architecture diagrams and understanding service dependencies, APIs, and data flows
Leading large-scale enterprise platform and workflow transformation initiatives
Managing backlogs, prioritization, and release planning within agile delivery models
Designing and executing Business Value Testing (BVT), including test scripts, scenarios, and edge-case validation
Documenting defects, gaps, and change requests with clarity and discipline
Mapping current-state vs. future-state processes and identifying gaps or improvement opportunities
Representing business needs in engineering forums and translating engineering perspectives back to business stakeholders
Influencing cross-functional teams—product, engineering, design, operations, and field—without formal authority
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
2026-01-16
Morningstar.com
2026-01-16
Company data provided by crunchbase