Cytek Biosciences · 9 hours ago
Technical Support Specialist II
United States
Full-time
Remote
Senior Level
5+ years expCytek Biosciences is a leading cell analysis solutions company at the forefront of spectral flow cytometry technology. The Technical Support Specialist II will provide specialized technical advice and troubleshooting to customers, support field teams, and manage customer relationships to enhance product performance and customer satisfaction.
BiotechnologyMedical DeviceHealthcareManufacturingHealth Care
Responsibilities
Receive, analyze, and address hardware, software, data, and application complaints and inquiries, either resolving them independently or escalating to the appropriate resource for resolution
Deliver remote technical assistance to customers, ensuring efficient problem resolution
Visit customers and provide onsite support as needed
Contribute to the enrichment of the Knowledge Management database through the creation, editing, and utilization of articles
Exercise autonomous judgment in managing customer complaints and inquiries of varying complexity and scope
Conduct data analysis as required to support investigations into product performance
Collaborate with cross-functional departments (including Field Service, Sales, Product Managers, QA, and R&D) to manage customer relationships and resolve issues
Offer valuable insights into product design, implementation, and development through Voice of Customer (VOC) feedback
Act as a representative for the team in customer interactions, sales meetings, and technical presentations or demonstrations
Participate in the development and updating of training content, departmental standard operation procedures, work instructions, and job aids
Maintain up-to-date knowledge of company products and industry trends
Facilitate the onboarding process by training new employees on processes, procedures, and product features
Undertake technical or customer improvement projects as needed
Fulfill other duties as assigned
Qualification
Required
Requires a BS in a Biological or Life Science or similar discipline
5-8 years related experience or an equivalent combination of education and related work experience
2+ years of experience with Flow Cytometry laboratory processes and procedures or 2+ years of job-related experience in a research or clinical laboratory
2+ years field engineer experience in supporting instrument hardware and software
Knowledge of laboratory processes and procedures
Experience working independently in a fast-paced environment with exhibited ability to adjust to rapidly changing priorities
Preferred
3+ years of customer-facing work experience preferred
Company
Cytek Biosciences
Cytek Biosciences is a manufacturer and supplier of flow cytometry products and services.
501-1000 employees
H1B Sponsorship
Cytek Biosciences has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (3)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$144.25MKey Investors
Hillhouse Investment,RA Capital Management3E Bioventures,Northern Light Venture CapitalEasy Prosperity
2021-07-23IPO
2020-11-05Series D· $120M
2018-09-24Series C
Leadership Team
William McCombe
Chief Financial Officer
A
Allen Poirson
SVP Marketing and Corporate Development
Recent News
2026-01-13
GlobeNewswire
2026-01-12
Company data provided by crunchbase