Lightcast · 12 hours ago
Account Manager, Customer Success - (Retention & Renewals) - 951
United States
Full-time
Remote
Mid Level
3+ years expLightcast is a global leader in labor market insights, and they are seeking an Account Manager, Customer Success focused on retention and renewals. This role is responsible for managing client relationships, driving account growth, and ensuring successful renewals across a portfolio of higher education clients.
ConsultingSoftwareInformation Technology
Responsibilities
Own retention and renewal outcomes for a defined book of business, with direct accountability for renewal rates and churn prevention
Lead renewal strategy well in advance of contract end dates, including value articulation, usage analysis, pricing discussions, and renewal recommendations
Manage and negotiate renewals across annual and multi-year contracts, partnering with Sales and Legal as needed to close agreements
Identify and mitigate renewal risk early through proactive account planning and stakeholder engagement
Build trusted advisor relationships with key client stakeholders, including executive and institutional decision-makers
Lead structured account planning, including QBRs, success plans, and forward-looking roadmaps tied to renewal outcomes
Anticipate client needs and guide institutions in leveraging data and analytics to achieve strategic goals
Ensure successful onboarding, adoption, and time-to-value to support long-term retention
Monitor account health and usage trends, intervening when engagement or outcomes fall below expectations
Partner cross-functionally to resolve issues that could impact renewal or long-term account health
Identify and advance expansion, cross-sell, and upsell opportunities aligned to client needs and institutional priorities
Support expansion conversations while maintaining ownership of the overall client relationship
Qualification
Required
3+ years of experience in a Customer Success, Account Management, or hybrid CSM/AM role within a SaaS or technology environment
Demonstrated experience owning renewals and retention, including renewal planning and pricing discussions
Strong communication, negotiation, and relationship-management skills
Comfortable using data, reporting, and presentations to support renewal and account strategy conversations
Highly organized, proactive, and accountable for outcomes
Preferred
Experience managing annual and multi-year contracts strongly preferred
Experience supporting higher education or similarly complex, relationship-driven customers preferred
Company
Lightcast
Lightcast is an IT company that offers software, APIs, and consulting services for communities, businesses, and educational institutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-01-01Private Equity
Leadership Team
Ron Hetrick
Principal Economist
Recent News
2026-02-11
2026-01-22
Company data provided by crunchbase