CVS Health · 9 hours ago
Lead Director of Process, Business Technology
Phoenix, AZ
Full-time
Onsite
Director/Executive
$100K/yr - $232K/yr
7+ years expCVS Health is dedicated to building a world of health around every individual, emphasizing a connected and compassionate health experience. The Lead Director of Business Technology will oversee a team responsible for the strategy and execution of technology initiatives that enhance customer experience and operational efficiencies within the CRM domain.
RetailHealthcarePharmaceuticalHealth CareMedicalSales
Responsibilities
Lead and oversee the strategy and value realization of initiatives focused enhancing member experience, operational efficiencies, and representative satisfaction
Prioritization and execution of features and future state functionalities that meet budget commitments in terms of spend and committed values
Balance strategic ideas against the member experience to ensure a member and client focus in our initiatives
Guide and influence the CRM direction to ensure the appropriate operational requirements, processes, and data are accounted for to ensure outcomes and end user acceptance
Must think and act strategically to drive transformative changes
Align and manage objective and key results (OKRs) for strategic initiatives, oversee a cadence of tracking relevant metrics in an objective and efficient way to measure the status of delivery
Business case development, sourcing the backlog, problem statements, partner with operational stakeholders to gather requirements and value propositions
Balancing capital allocations against operational, client, and OKR’s
Works collaboratively with a diverse group of business partners and objectives across the PBM
Serves as the central point of contact for the CRM/Compass platform to partner across business and technology partners to ensure alignment, manage deliverables, and partner in thought leadership
Drive member and agent satisfaction targets through thoughtful and purposeful selection of best in class platform features and functionality
Qualification
Required
7 + years' work experience in operations leadership and/or strategic program delivery (preferably experience in contact centers)
5 + years of strong execution and delivery (planning, delivering, and supporting) skills
Preferred
Leadership experience in a Pharmacy Benefit Management and/or Healthcare environment
Excellent organizational, analytical and problem solving skills
The ability to manage multiple projects under aggressive timelines and budget to details
Strong understanding of CRM products, features and capabilities in a contact center application
Proven ability to clearly define a set of requirements that pinpoint business challenges
Strong people management skills
Strong collaboration and partnering abilities
Bachelor's degree preferred; may consider comparable work experience
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
H1B Sponsorship
CVS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
Hartford Business Journal
2026-02-12
Springfield Business Journal
2026-02-11
Company data provided by crunchbase