Immersive · 12 hours ago
Senior Customer Success Manager - Federal
United States
Full-time
Remote
Mid, Senior Level
$111K/yr - $150K/yr
6+ years expImmersive Labs is a leader in people-centric cyber resilience, providing a SaaS platform that helps teams assess and build cyber capabilities. The Senior Customer Success Manager will develop strategic partnerships with Federal and Military customers, ensuring successful onboarding and collaboration to meet their objectives.
Cyber SecuritySoftwareDeveloper PlatformDeveloper ToolsNetwork Security
Responsibilities
Partner with our customers to ensure effective onboarding, where you will walk them through our customer lifecycle, agree upon outcomes, and work towards those success criteria
Train clients on how they and their teams will get the most out of our product suite
Set strategies for the customer, put in place objectives and measure success
Collaborate with our professional service and customer support team to deliver a strategic vision
Identify upsell and cross-sell opportunities and partner with sales to help them close opportunities
Run customer success reviews with your clients to ensure value is understood at an executive level
Qualification
Required
6+ years of experience in customer success management, account management, or equivalent within a SaaS environment
Experience working with & managing relationships at federal agencies, military branches and/or civilian municipalities
Exceptional planning and communication skills
Stellar presentation skills, client management, and written communication skills
Experience in implementing customer solutions
Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills
Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
Willing to travel periodically based on the business and project's needs
Preferred
Experience in cybersecurity is a plus
Active security clearance is a plus but not required
Benefits
Prosper in our success with share options, and rewards for doing great work and living our values
Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
Save for the future with a 401K match of up to 5% – effective immediately
33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off.
Flexible and remote working, so you can work when and where you work best
Career and learning development through the platform and our Learn Anything fund
Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)
Company
Immersive
Immersive Labs develops a platform that measures and improves cybersecurity skills across businesses.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$189.67MKey Investors
Ten Eleven VenturesInsight PartnersFuture Fifty
2022-10-12Series C· $66M
2022-05-31Undisclosed· $0.65M
2021-06-14Series C· $75M
Leadership Team
Mark Schmitz
Chief Executive Officer
Thanos Karpouzis
Chief Technology Officer
Recent News
The European Financial Review
2026-02-02
Help Net Security
2025-11-28
Help Net Security
2025-11-22
Company data provided by crunchbase