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RobotLAB Inc. · 14 hours ago

Implementation Specialist

DFW Metroplex

Full-time

Onsite

Entry, Mid Level

2+ years exp

RobotLAB Inc. specializes in automating tasks through robotics and AI for various businesses. As an Implementation Specialist, you will lead hardware and software deployments, educate users, and troubleshoot integrations to ensure successful robot installations.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Sherry Gaff

Responsibilities

Unbox, assemble, and implement robotics hardware solutions on-site

Install and configure platforms running Windows, Linux, and Android OS

Execute firmware and software upgrades/downgrades

Deliver live and virtual (Zoom/phone) training sessions to operators and managers

Develop clear, concise user guides and tech-tips for ongoing support

Continuously learn new platforms and industry-specific use cases (delivery, cleaning, security, etc.)

Diagnose system issues on-site and remotely, using logs, network tools, and “MacGyver” ingenuity

Coordinate with R&D and support teams to resolve escalated tickets

Track every step in Salesforce and our web-based platforms

Partner with sales, engineering, and service teams to refine deployment processes

Contribute to Standard Operating Procedures (SOPs) and best practices

Mentor new Implementation Specialists and share lessons learned

Qualification

Technical account managementRobotics deploymentWindowsLinuxAndroidSalesforce experienceNetworkingInternet securityBilingualCommunicationTime-management skillsCritical thinkingDetail-oriented

Required

Must live within a 25-mile radius of the office in Southlake, TX for consideration

2+ years in technical account management, field-tech installation, or similar role

Familiar with networks, internet security, and routers

Comfortable in Windows, Linux, and Android environments

Familiar with basic hand tools (drills, wrenches, screwdrivers) and electronic sensors (LiDAR, sonar, IR)

Ability to lift up to 50 lbs and stand for extended periods

Comfortable navigating varied site conditions and equipment layouts

Travel required for site installations: up to 50% of the time

Excellent verbal and written communication skills

Ability to translate complex technical concepts into layman's terms

Calm under pressure and skilled at managing expectations

Strong time-management skills; able to juggle multiple sites and deadlines

Critical thinker who navigates “gray areas” to deliver solutions

Detail-oriented with a passion for documentation and continuous improvement

Preferred

Bilingual (preferred)

Salesforce experience (1+ year)

Prior exposure to robotics, automation, or AI deployments

Benefits

Health, dental, and vision insurance

Paid time off

On-site fitness facilities, Cafe, Coffee Bar, and Covered Parking

Company

RobotLAB Inc.

At RobotLAB, we're the last-mile partner for robotic automation—owning everything from assessment to deployment to ongoing support.

Founded in 2007

Southlake , Texas, US

51-200 employees

https://www.robotlab.com/?utm_source=linkedin&utm_medium=profbio&utm_campaign=website_in_bio&utm_id=website_in_bio

H1B Sponsorship

RobotLAB Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (2)

Funding

Current Stage

Growth Stage

Leadership Team

Elad Inbar

CEO

Heather K.

Enterprise and Partnerships Sales Manager

Company data provided by crunchbase