Rivian · 7 hours ago
Sr. Field Service Engineer, Northern California
West Sacramento, CA
Full-time
Onsite
Mid, Senior Level
$95K/yr - $119K/yr
5+ years expRivian is on a mission to keep the world adventurous forever through their emissions-free Electric Adventure Vehicles. The Sr. Field Service Engineer will serve as a technical bridge between vehicle usage and engineering teams, focusing on field issue detection, root cause analysis, and implementing corrective actions to enhance customer experience and product quality.
Electric VehicleTransportationManufacturingAutomotive
Responsibilities
Act as a field product expert across Rivian’s vehicle platforms (HV Battery, Drive Units, Infotainment, ADAS, Chassis Systems, etc.)
Lead structured field investigations for early-life failures, durability issues, and emergent customer trends
Partner with Field Service Technicians and Service Engineering to deliver advanced diagnostics, while capturing field learnings for upstream product corrections
Drive root cause analysis efforts using formal methodologies (5-Whys, Fishbone, Fault Tree) and close quality loops with Engineering and Reliability teams
Develop rapid diagnostic and repair plans that prioritize customer uptime and serviceability, including software and hardware solutions
Create detailed field diagnostics and technical documentation to inform Service and Design loops
Collaborate with Diagnostic Engineering, Diagnostics Specialists, and Quality teams to streamline diagnostics, improve detection methods, and refine repair procedures
Support the development of remote diagnostic and field data capture tools to proactively monitor vehicle performance and identify trends
Mentor and train service locations on best practices for advanced diagnostics and early issue detection
Implement incident response protocols for critical field events requiring immediate data gathering or technical resolution
Drive field validation initiatives to ensure corrective actions and new product updates are effective under real-world conditions
Champion a culture of product ownership, collaboration, and continuous improvement across field service and engineering functions
Frequent travel (up to 75%) is required. Must be able to travel in your region on a weekly basis
Qualification
Required
Bachelor's or Master's Degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, or related technical discipline
5+ years of direct experience in automotive product engineering, service engineering, field quality engineering, or reliability engineering
Deep technical understanding of complex vehicle systems including electric drive systems, HV batteries, infotainment, and embedded controls
Strong experience in diagnosing system-level failures and collaborating on design or process improvements
Skilled in formal problem-solving tools and root cause methodologies (8D, 5-Whys, Fault Tree Analysis)
High proficiency with vehicle diagnostic tools, CAN tools, and data analysis platforms (Databricks, Tableau, etc.)
Hands-on field experience supporting vehicle diagnostics and repairs
Strong cross-functional collaboration skills with Product Development, Manufacturing, Reliability, and Quality organizations
Effective communicator, able to clearly present complex technical issues to engineering and non-technical audiences
Passion for innovation, adventure, and making a real-world impact through sustainable product development
Commitment to travel up to 75% throughout Northern California and Northwest Nevada
Preferred
7-10+ years as ASE Certified Master Level Technician highly desired
Coding or scripting experience (Python, C/C++) is highly desirable for tool development and automation
Knowledge of Linux, Android-based systems, and OTA update processes is a plus
Benefits
Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan
Employee Stock Purchase Program
Company
Rivian
Rivian is an automotive technology company that develops products and services to advance the shift to sustainable mobility.
10001+ employees
H1B Sponsorship
Rivian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (70)
2023 (54)
2022 (79)
2021 (21)
Funding
Current Stage
Public CompanyTotal Funding
$21.93BKey Investors
Volkswagen GroupUS Department of EnergyIllinois Department of Commerce & Economic Opportunity
2025-06-30Post Ipo Equity· $1B
2024-11-25Post Ipo Debt· $6.6B
2024-05-02Grant· $827M
Leadership Team
Robert Scaringe
Chief Executive Officer
Claire McDonough
Chief Financial Officer
Recent News
2026-02-11
2026-02-11
Company data provided by crunchbase