Loot Labs, Inc · 16 hours ago
VIP Program Lead
United States
Full-time
Remote
Senior Level
6+ years expLoot Labs is on a mission to make collecting fun, blending digital entertainment with tangible rewards. The VIP Program Lead will own the strategy and execution of the VIP experience for high-value customers, ensuring operational excellence and fostering strong relationships.
ElectronicsGamingComputerOnline Games
Responsibilities
Act as the point of contact for VIP customers
Build and maintain long-term, trust-based relationships
Proactively engage VIP customers to strengthen loyalty and satisfaction
Manage escalations and ensure timely, high-quality resolution
Lead the execution and day-to-day operations of VIP initiatives
Work cross-functionally with commercial, product & marketing teams to deliver a holistic VIP experience
Ensure the BOXED VIP programs scale effectively as the business grows
Develop and maintain relationships with premium vendors and partners
Manage sourcing and procurement related to VIP experiences or initiatives
Negotiate pricing and contracts to optimize value while maintaining quality
Ensure vendors meet service, quality, and compliance standards
Track and manage VIP-related budgets and spend
Partner with Finance to ensure accurate reporting and reconciliation
Prepare forecasts, reporting, and variance analysis for senior leadership
Serve as the internal advocate for VIP customers
Lead VIP-specific communication strategies in collaboration with marketing and Customer Experience teams
Communicate VIP insights, risks, and opportunities to senior stakeholders
Monitor VIP engagement, satisfaction, and operational performance
Analyze trends and translate insights into actionable improvements
Establish reporting frameworks to support leadership decision-making
Qualification
Required
6+ years experience in VIP management, operations, customer success, account management, or similar roles
Proven experience owning complex programs or operational workflows
Strong analytical and problem-solving capabilities
Excellent organizational and attention-to-detail skills
Experience managing budgets, vendors, or procurement processes
Strong written and verbal communication skills
Comfortable operating in fast-paced, evolving environments
Preferred
Experience working with high-value or premium customer segments
Operationally minded with a strong customer-first approach
Highly organized, proactive, and commercially focused
Passion for collectibles and the wider collectibles ecosystem
Company
Loot Labs, Inc
Loot Labs is based out of Seattle, backed by Bitkraft, with leadership from Microsoft, NASA, Boeing, Lucas Arts, Twitch, and 2K.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$7.5MKey Investors
BITKRAFT Ventures
2024-10-07Seed· $6M
2023-05-25Pre Seed· $1.5M
Leadership Team
Milan H.
Chief Executive Officer
Company data provided by crunchbase