Genesis10 · 2 days ago
Senior Production Support Engineer
Pennington, NJ
Full-time
Hybrid
Senior Level
$58.26/hr - $66.26/hrGenesis10 is currently seeking a Senior Production Support Engineer with our client in the financial industry located in Pennington, NJ. The role involves providing support for production issues, managing incident responses, and ensuring system stability and health across various teams.
Information TechnologyInformation Services
Responsibilities
Provide support and act as first line to production issues for business organization
Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management
Manage and respond to ticket queues in Remedy
Document resolution steps clearly for triage issues
Coordinate the production changes across multiple teams including infrastructure and information security, as well as our development and business partners
Oversee day-to-day operations keeping the systems stable and healthy
Resolve incidents based on customer defined SLA's
Support production release activities
Perform business continuity and disaster recovery activities
Work closely with developers and support various configuration and log management
Document application support processes and procedures
Monitor system health and application performance using Grafana and Prometheus; respond to alerts and resolve issues promptly
Support and maintain OpenShift clusters, deployments, and configurations
Perform health checks, tuning, and troubleshooting for MongoDB
Develop scripts in Python for operational tasks and automation
UNIX/Linux Administration
Qualification
Required
Production support experience
Understanding of how applications behave in production when issues arise
Experience handling incident response
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
Company
Genesis10
Information Technology and Services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase