VTekis Consulting LLC · 1 day ago
Help Desk Analyst - Level 2 - call centre, active directory.
NJ-31, Trenton, NJ, USA
Full-time
Onsite
Mid LevelVTekis Consulting LLC provides complete solutions for Staff Augmentation and Recruitment Process Outsourcing. They are seeking a Help Desk Analyst - Level 2 to provide first response help desk support, maintain knowledge of IT operations, and assist with troubleshooting and resolving issues for customers and users.
ConsultingOutsourcingHuman ResourcesStaffing Agency
Responsibilities
Maintain a working knowledge of Help Desk and IT Operations procedures
Log all incoming problems and requests and actions taken to resolve them
Provide first response help desk support to all customers and users
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests
Provide support for AOC business applications
Provide follow-up status to end-users in accordance with specified support policies and procedures
Ensure closed problems are adequately documented
Assist with other tasks as assigned by management
Notify management of all major incidents, problems immediately and with confidentiality
Conduct quantitative and qualitative research related to processes, programs and projects
Update Solutions Knowledgebase and Documentation
Work with management on new projects, as assigned
Provide support to other units and/or divisions when called upon
Qualification
Required
Professional Experience working in IT Tech
Experience working at a call center creating and troubleshooting tickets
Experience developing technical documentation for customers
Experience with Level 2 technical SW support
Experience performing desktop application support either remote or in-person
An Associate's Degree in any field from an accredited college or university
Company
VTekis Consulting LLC
We provide Recruitment and Staffing services to many industries and domain through our innovative and customized solutions and passionate commitment to research.
Founded in 2020
51-200 employees
H1B Sponsorship
VTekis Consulting LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase