Okta for Developers · 1 day ago
Digital Solutions Intern (Summer 2026)
San Francisco, CA
Internship
Onsite
Intern
Start in 2026 SummerOkta is The World’s Identity Company, focused on providing secure access and authentication solutions. They are seeking a Digital Solutions Intern to join their team, where the intern will work on implementing AI capabilities within their HR Service Delivery platform, enhancing employee experience and automating critical processes.
Computer Software
Responsibilities
Design and build intelligent automation solutions that transform our employee case routing and resolution process
Implement AI-driven case categorization using Natural Language Processing (NLP) to automatically classify and tag incoming HR requests
Develop intelligent case assignment capabilities that route cases to the right HR specialist based on content analysis, urgency levels, and team workload
Create similar case detection functionality that suggests relevant resolutions based on previously solved cases
Partner with TDI (Technology, Data & Infrastructure) and Engineering teams to solve complex technical challenges
Work alongside People Operations Specialists to understand pain points and requirements
Present findings and recommendations to project stakeholders
Analyze current HR case management workflows and identify automation opportunities
Reduce manual hours spent triaging tier 1 support cases in ServiceNow
Measure and report on AI implementation success metrics
Gain deep knowledge of HR operational support areas including employee data management, self-service transactions and FAQ inquiries
Develop expertise in ServiceNow HRSD platform and AI/ML capabilities
Build experience with enterprise-grade machine learning tools and AI technologies
Qualification
Required
Currently pursuing a Bachelor's or Master's degree in Business Administration, Data Science, Information Systems, or related field and graduating December 2026 or Spring 2027
Data-first mindset with strong analytical and problem-solving skills
Genuine interest in Operations and improving employee experiences
Interest in machine learning tools and demonstrated AI proficiency (coursework, projects, or self-study)
Ability to translate business requirements into technical solutions
Strong communication skills with ability to explain technical concepts to non-technical stakeholders
Self-starter who can work independently and collaboratively in a fast-paced environment
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta for Developers
Resources for developers using Okta’s Identity services: Okta's Customer Identity Cloud (aka Auth0 by Okta or CIC) and Workforce Identity Cloud (WIC).
Founded in 2009
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase