Force Therapeutics · 9 hours ago
Support Engineer I
United States
Full-time
Remote
New Grad, Entry Level
$80K/yr - $100K/yrForce Therapeutics is reshaping the future of remote therapeutic care with a platform backed by insights from leading healthcare centers. As a Support Engineer I, you will manage product defects, enhance documentation, and collaborate with teams to improve testing processes and patient experiences.
BiotechnologyEducationHealthcareAppsE-LearningHealth CareMobile AppsTherapeuticsWeb Apps
Responsibilities
Discover root-cause, fix, and triage product defects: You’ll manage defects throughout the entire support lifecycle from initial inbound from patients, providers, and internal inbounds, to triaging them for fixing, whether fixing yourself, documenting for other engineers to fix, or submitting product improvement requests
Write documentation: You’ll improve our product documentation and internal and external users’ ability to assess how the product is supposed to work on a deep level. This includes updating product documentation such as a user guide and written collaboration with engineers on technical functionality
Help build our automation testing suite and infrastructure: You’ll work closely with various product, engineering, support engineering, and client success teams to discover how we can most effectively test both our existing and new code, and ultimately our platform features. You will implement best practices and bring new technologies to the table and remain open minded to new concepts to deliver best in class solutions for the defects you come across in your day-to-day
Be Secure & Compliant: Working in a heavily regulated industry means you’ll need to have a keen eye for security and privacy, making design choices to support this and being hyper aware of new and emerging threats will be key
Collaborate: You will take ownership of technical discussions and steer them to the best possible solution while listening and addressing suggestions and objections from a wide range of stakeholders
Qualification
Required
Previous programming experience working on an engineering team
Comfortable evaluating bugs with technical rigor
Ability to make code or configuration changes
Experience fixing defects and general full-stack work
Experience working on a production-level codebase
Ability to execute on product requirements with tools such as Python (Django), Typescript (React)
Experience debugging legacy code to deliver root-cause analysis on bugs and defects
Experience using monitoring and logging tools such as SumoLogic and NewRelic
Experience with testing frameworks such as Pytest, Cypress, React Testing Library
Desire to push people to adopt quality rigor
Involvement in the product process from start to end
Ability to set the direction of quality assurance alongside the product team
Strong opinion but holding it weakly
Benefits
Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family's health needs are always met.
401k Retirement Planning: To set you up for long-term financial security with a company match.
Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town.
Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need.
Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days.
Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive.
Company
Force Therapeutics
Force Therapeutics provides online and mobile applications that help with the delivery of injury rehabilitation.
Founded in 2010
11-50 employees
H1B Sponsorship
Force Therapeutics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Early StageTotal Funding
$26.2MKey Investors
Insight PartnersFiveW Capital
2018-11-07Series Unknown· $21M
2016-07-07Series Unknown· $2.5M
2015-02-03Series Unknown· $2.2M
Leadership Team
Bronwyn Spira
Founder and CEO
Recent News
2026-01-09
Company data provided by crunchbase