Rheem Manufacturing · 22 hours ago
Technical Services and Support Engineer III
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $164K/yr
5+ years expRheem Manufacturing is a company focused on engineering products for life with over 100 years of expertise. They are seeking a Technical Services and Support Engineer III to provide pre and post-sale technical service and product support for their HTPG Division, assisting both customers and internal teams with technical inquiries and issues.
EnergyManufacturing"Heating Ventilation and Air Conditioning (HVAC)"Industrial ManufacturingOil and Gas
Responsibilities
Assist field organization with rapid and accurate responses to all technical product inquiries
Work with Engineering and Quality teams to resolve field problems
Develop and maintain technical literature, IOM’s, tech bulletins, etc
Site visits to support product issues or customer requests for HTPG support personnel
Support customer visits to the factory, meet with customers and make presentations
Assist sales and marketing with development of non-distributed product pricing
Develop and support improvements to the aftermarket parts business
Support and participate in safety committee initiatives and other E, H, & S activities
Support and participate in archive team activities in support of all Scottsboro departments
Responsible for complying with good business practice ethics and completing government required survey forms
Communicate effectively with customers, internal and external via telephone, fax and e-mail
Other duties as assigned
Qualification
Required
Bachelors Degree in Engineering or related field
5+ years' experience in the refrigeration industry
Alternatively, AA / AS degree in HVACR curriculum, or equal technical training such as apprenticeship with 7+ years of experience
Advanced knowledge of refrigeration systems and principles is required
Superior communication skills – both verbal and written
Knowledge of basic and some advanced computer skills required
Requires strong sense of urgency and customer focus
Preferred
Knowledge of engineering drawing and bill of material structuring is a plus
Familiarity with customer service functions is a plus
BA / BS degree in Engineering
Six or more years' experience in the refrigeration industry
EPA Section 608 Universal Certification
Company
Rheem Manufacturing
Rheem Manufacturingis a manufacturer of heating, cooling, water heating, pool and spa heating, and commercial refrigeration systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Peel
President and CEO
A
Alan Machuga
Executive Vice President Technology, CTO
Recent News
2026-02-03
Company data provided by crunchbase