General Dynamics Information Technology · 4 hours ago
IT Support Technician III - Deskside Support
Washington, DC
Full-time
Onsite
Senior Level
$32.30/hr - $43.70/hr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that supports the Securities and Exchange Commission (SEC) in managing its IT infrastructure. They are seeking an IT Support Technician to provide desk side and call center support for complex issues, troubleshoot Windows 11 and Microsoft 365 applications, and serve as an escalation point for IT Support Tech level 1.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Responsible for providing desk side and/or call center support to end users for complex issues
Provide troubleshooting and issue resolution for Windows 11, Microsoft 365 applications, and enterprise endpoint management solutions (Intune, Autopilot, Configuration Manager)
Escalation point for IT Support Tech level 1
Researches end-user issues and develops a plan for remediation
Performs research and resolution support independently
Creates, updates and closes, incident and service requests with the IT service management system
Adheres to IT Processes and SOPs
Qualification
Required
3 + years of related experience
Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software
Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking
Experience in Windows 11, including diagnostics, system imaging, Group Policy management, and security hardening
Hands-on experience with Microsoft 365 services, including SharePoint, Teams, OneDrive, Exchange Online, and Endpoint Manager
US Citizenship Required: Yes
Preferred
CompTIA A+ certification may be substituted for 1 year experience
Benefits
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
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