Jackson Health System · 19 hours ago
Epic Analyst 3 - Patient Experience, Full Time, Days
Miami, FL
Full-time
Onsite
Senior Level
7+ years expJackson Health System is a nationally recognized academic medical system offering world-class care. The Epic Analyst 3 is responsible for the advanced build, configuration, and optimization of Epic modules, leading initiatives and providing mentorship to junior staff.
HealthcareHospitalHealth Care
Responsibilities
Advanced Configuration: Independently lead the analysis, design, build, and optimization of complex Epic workflows, ensuring alignment with enterprise standards and best practices
Project Leadership: Serve as the application lead for medium-to-large projects, including upgrades, new feature rollouts, and workflow redesign initiatives
Expert Support & Troubleshooting: Act as the primary escalation point for Level 1-2 analysts to resolve high-complexity technical issues and perform in-depth root cause analysis
Strategic Partnership: Partner with clinical and operational leadership to translate business requirements into scalable system solutions that improve efficiency and patient safety
Mentorship & Quality: Provide technical guidance and mentorship to junior staff while maintaining rigorous documentation and testing standards
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise)
Perform all other tasks as assigned
Configure and optimize patient-facing platforms including MyChart, Cheers Campaigns, and Welcome Kiosks
Lead digital engagement strategies for patient outreach, reminders, and care navigation pathways
Collaborate with Marketing and Access teams to ensure consistent branding and accessibility standards
Monitor patient engagement metrics to drive continuous improvement of the digital experience
Qualification
Required
Generally requires 7 to 9 years of experience in healthcare IT, clinical, or related field
High School diploma is required
Epic certification in assigned specialty area is required
Preferred
Bachelor's degree in related field is preferred
Benefits
No State Income Tax - Florida's tax-friendly policies allow individuals and businesses to retain more of their earnings.
Multicultural Environment - A rich blend of Latin American, Caribbean, and international cultures creates a vibrant, inclusive community.
Year-Round Tropical Weather - With over 248 sunny days annually, Miami offers an ideal climate for outdoor living.
Global Connectivity - Miami International Airport offers direct access to major global markets, enhancing business and travel opportunities.
Company
Jackson Health System
Jackson Health System is a nonprofit academic medical system offering world-class care to any person who walks through its doors.
10001+ employees
H1B Sponsorship
Jackson Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Carlos Migoya
CEO
David Zambrana
President & Chief Operating Officer
Recent News
2025-10-07
Company data provided by crunchbase