Aspen Dental · 10 hours ago
Senior Patient Experience Analyst
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
2+ years expAspen Dental is one of the largest retail healthcare business support organizations in the U.S., and they are seeking a Senior Patient Experience Analyst. This role is responsible for leveraging data to transform it into insights and reporting that drive business improvements and support patient experience initiatives across the organization.
HealthcareHospitalDentalHealth Care
Responsibilities
Analyze patient experience data (surveys, complaints, Google reviews, and operational metrics) to identify trends, gaps, and opportunities for improving care delivery and satisfaction
Translate complex patient experience insights into clear, actionable recommendations for clinical, operational, and leadership teams
Develop dashboards and reports to track patient experience performance, monitor key metrics, and support data-driven decision-making
Partner with cross-functional teams to evaluate the impact of patient experience initiatives and support continuous improvement efforts
Ensure data accuracy and integrity by managing data sources, validating results, and documenting analytic methodologies
Driving organizational excellence through insights and recommendations to optimize the patient experience and drive efficiency in our patient funnels
Develop and distribute reporting that integrates both daily operational metrics and monthly financial results to inform end-users of the current state of the business
Drive action from key stakeholders including leaders for the Field, Service Lines, and the Executive Leadership Team
Add value to reporting through insights that go beyond what the target audiences can infer through data alone
Create ad hoc analyses that determine the root cause of an issue and provide recommendations on how to drive improved results
Partnering with IT teams to translate business requirements into metrics and best-in-class reports to be leveraged across all levels of the Aspen Dental business
Qualification
Required
BA or BS in Data Analytics, Finance, Business or other degree with equivalent work experience in analysis or insights-based roles
2-4 years of experience as a business analyst, Customer or Patient Experience analyst, or similar analysis-driven roles required
Required experience partnering with both business leaders and IT departments
Experience writing in SQL or BigQuery is required
Ability to find and query appropriate data from databases, along with validating and reviewing data and reports for accuracy and completion
Excellent communication and interpersonal skills are required
Advanced skills with Microsoft Excel and PowerPoint are required
Ability to excel in fast paced environment, take direction, and handle multiple priorities
Preferred
Experience with forecasting is a plus
Experience analyzing and interpreting customer or patient surveys and reviews to leverage data is preferred
Experience using data visualization software like Tableau or PowerBI is a plus
Experience managing cross-functional projects with multiple stakeholders is desirable
Benefits
Paid time off
Health
Dental
Vision
401(k) savings plan with match
Company
Aspen Dental
Aspen Dental is a provider of general dentistry services.
5001-10000 employees
H1B Sponsorship
Aspen Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (20)
2022 (16)
2021 (14)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Kimberly Cameron Jones
Vice President of Hygiene Operations
Recent News
2025-12-08
Company data provided by crunchbase