USAJOBS · 21 hours ago
Health Technician (Telehealth Clinical)(Advanced)
Nashville, Tennessee, USA
Full-time
Onsite
Entry Level
$45K/yr - $45K/yr
1+ years expThe Veterans Health Administration is seeking a Health Technician (Telehealth Clinical) to support and manage telehealth operations at the Headache Center of Excellence in Nashville. This role involves providing administrative support, preparing clinical environments, and ensuring efficient telehealth operations with a focus on patient privacy and communication.
Telecom & CommunicationsGovernmentConsultingHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment
Serving as a tele presenter within scope of practice during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter
Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations
Receiving and scheduling requests for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system
Ensuring all open encounters, unsigned notes, and CVT orphans are processed in accordance with TVHS deadlines
Screening patients for Telehealth modality and referring patients that do not meet established criteria to appropriate care
Monitoring and maintaining schedules of rooms, patients, technologies, clinical providers and presenters as needed to ensure efficient telehealth operations
Providing patient education via approved materials
Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care
Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology
Ensuring assigned telehealth technologies are managed appropriately to include inventory is secure, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with the National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary
Communicating effectively with Veterans in response to service level advocacy issues and resolving issues with patient care
Provides secretarial and administrative assistance at the Nashville campus and establishes priorities for the office on a daily basis
Maintains the appointment and clinical calendars for the HCoE program, including clinic cancellations, utilization of grids and scheduling conflict
Maintains HCoE meeting agendas and minutes-reviews and posts timesheets weekly, and ensures all employees leave has been properly reviewed and entered
Qualification
Required
You must be a U.S. Citizen to apply for this job
All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA
Selective Service Registration is required for males born after 12/31/1959
Must be proficient in written and spoken English
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
Complete all application requirements detailed in the 'Required Documents' section of this announcement
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
English Language Proficiency Requirement: In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English
Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician
Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
Demonstrated Knowledge, Skills, and Abilities (KSA): Comprehensive knowledge of computer systems and programs to perform a variety of tasks
Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education
Ability to provide and receive guidance and technical direction
Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments
Ability to read, interpret, and apply complex written instructions
Knowledge of general clinical policies and procedures in a healthcare environment
Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters
Preferred
Familiarity with a variety of computer programs and daily interaction with both Veterans and clinical staff, clinical utilization, virtual scheduling, and VVC knowledge
Benefits
37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Company
USAJOBS
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