One Hour Heating & Air Conditioning Hampton Roads · 13 hours ago
Field QA Tech
Virginia Beach,VA,US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expOne Hour Heating & Air Conditioning Hampton Roads is seeking a Field QA Tech responsible for ensuring the highest standards of workmanship, safety, and customer service within the service and installation departments. This role involves conducting field audits, managing technician performance, and resolving complex technical issues while maintaining compliance with company standards and local codes.
Consumer Services
Responsibilities
Conduct regular, unscheduled site visits to audit in-progress and completed installations and service calls
Ensure all work meets or exceeds company SOPs, manufacturer specifications, and local building codes
Document audit findings and provide weekly reports to leadership regarding common failure points, technician performance trends, and 're-do' rates
Periodically inspect technician vehicles and tool sets to ensure proper maintenance, calibration, and stock levels
Hold technicians accountable for workmanship quality; issue corrective action plans or additional training when standards are not met
Direct field crews on high-profile or large-scale projects to ensure efficiency and precision
Serve as the field safety officer, ensuring all technicians are utilizing proper PPE and following OSHA and company safety protocols
Identify bottlenecks in field workflows and recommend process improvements to increase 'first-time fix' rates and labor efficiency
Step in as the final resource for 'unsolvable' mechanical, electrical, or airflow issues that have exhausted standard troubleshooting protocols
Beyond just fixing the unit, diagnose why the failure occurred (e.g., poor duct design, improper charging, or component defect) to prevent future occurrences
Oversee the startup and commissioning of complex high-efficiency systems or commercial applications
Act as the primary technical point of contact for dissatisfied customers, turning negative experiences into positive outcomes through expertise and empathy
Model the highest level of professionalism, clean-cut appearance, and communication for the rest of the field team to emulate
Translate complex technical failures into easy-to-understand explanations and solutions for homeowners
Conduct scheduled ride-alongs focused on both technical skills and soft skills (customer service/sales)
Help develop and lead weekly technical training sessions in the shop or classroom
Assist in the technical vetting and onboarding of new hires to ensure they meet the company’s baseline competency requirements
Qualification
Required
10+ years in HVAC service and installation, with at least 2–3 years in a lead or supervisory capacity
Expert-level knowledge of split systems, heat pumps, furnaces, inverter technology, zoning, and duct design
EPA Universal Certification (Required)
Proven ability to manage different personalities, deliver constructive criticism, and lead by example
Proficient in using Field Service Management (FSM) software (e.g., ServiceTitan, FieldEdge) and mobile technology for reporting
Must possess and maintain a clean driving record and a valid driver's license
Preferred
NATE Certification
Company
One Hour Heating & Air Conditioning Hampton Roads
One Hour Heating & Air Conditioning has been a Hampton Roads owned and operated business since 1979, providing residential heating and air conditioning service to the Tidewater region for the last four decades.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase