Intralot · 10 hours ago
Application Support Analyst
Helena, MT
Full-time
Onsite
Mid Level
4+ years expIntralot, Inc. is engaged in providing integrated gaming and transaction processing systems to state licensed gaming organizations. The Application Support Analyst will monitor production incidents, analyze data for insights, and provide technical support for various systems, ensuring optimal performance and resolving issues in collaboration with engineering and operations teams.
GamingInformation TechnologyGambling
Responsibilities
Monitor production incidents, problems, taking immediate action where possible and escalating when required. Interact with the operations and development staff to resolve problems and provide information
Analyze data, uncover information, derive insights, and propose data-driven strategies
Standardize, organize, and streamline tasks and processes to create value and minimize risk
Provide technical and operational support for systems including but not limited to the following: IBM AIX servers for processing transactions, Microsoft Windows Servers, Container Linux environments, Oracle RDBMS - Run queries to satisfy information requests and troubleshooting issues, Failover and recovery operations between primary and secondary data centers, Daily operational processes and procedures
Standardizing and where appropriate automating operational procedures through operational checklists and/or scripting languages
Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions
Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance
Quick response / action for items escalated to the support group via the Intralot Service Desk
Supports system and user acceptance testing activities including issue resolution to help complete tasks in a timely manner
Work with second and third level engineers to ensure all incidents in production are handled and resolved in a timely manner and keep the projects running at optimum capacity
Ability to collaborate with others to identify inefficiencies and process improvements. Embrace change and focus on continuous improvement
Escalation points for the Technical Operations team
Qualification
Required
Bachelor's Degree in Computer Science, Software Engineering, four (4) years' experience in the IT industry as a developer, TechOps engineer, or equivalent combination of training and experience
Working knowledge in lottery environment or experience to similar technical roles desirable
Knowledge of networking, data communications, and TCP/IP troubleshooting
Knowledge of Nagios or other similar monitoring tools
Understanding of SQL/PLSQL, database structures, principles, and theories
Overall knowledge of various OS platforms, including AIX, Windows, UNIX, LINUX
Knowledge of Kubernetes, Dockers, Virtual Machines, and their configuration/operations/support
Knowledge of scripting languages to provide efficiencies and standardization of operational processes
Knowledge and experience with source control systems (TFS) and experience in managing the configuration and security of TFS projects
Knowledge of Atlassian tools (Jira, confluence, etc.)
Test Tool experience like Postman, SoapUI, or other equivalent tools
Aptitude to conduct research into networking issues and problems as required
Ability to acquire proficiency in new software applications
Ability to organize and prioritize to effectively multitask and work under pressure
Ability to work effectively independently and as a team member
Comfortable in a frequently changing, deadline-oriented business environment
Good oral and written communication skills with the ability to present ideas in a user-friendly manner
Willingness to learn with a positive attitude
Highly self-motivated and directed, with keen attention to detail
Proven analytical and problem-solving abilities
Must possess valid documentation to establish identity and U.S. employment eligibility
Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment
A pre-employment drug screening is also a requirement
Benefits
Medical, Dental & Vision Insurance
6% 401k Match
Paid Holidays & Vacation
Paid Sick, Short/Long Term Disability
Employee Assistance Program
Maternity/Paternity Leave
Discount Programs
Company
Intralot
INTRALOT is a gaming solutions supplier offers integrated gaming, transaction processing systems, game content and sport betting management. It is a sub-organization of Intralot Australia.
1001-5000 employees
H1B Sponsorship
Intralot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2023 (2)
2022 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Tom Little
President & CEO
Joffre Rivera
Chief Information Officer
Recent News
2025-11-11
2025-11-11
Company data provided by crunchbase