Okta · 1 day ago
Digital Solutions Intern (Summer 2026)
Chicago, IL
Internship
Onsite
Intern
Start in 2026 SummerOkta is The World’s Identity Company, dedicated to providing secure access and authentication solutions. They are seeking a Digital Solutions Intern to join their team, focusing on implementing AI capabilities within their HR Service Delivery platform to enhance employee experience and automate processes.
Enterprise SoftwareCyber SecurityCloud ComputingSoftwareCRMIdentity ManagementIT InfrastructureManagement Information SystemsWeb Development
Responsibilities
Design and build intelligent automation solutions that transform our employee case routing and resolution process
Implement AI-driven case categorization using Natural Language Processing (NLP) to automatically classify and tag incoming HR requests
Develop intelligent case assignment capabilities that route cases to the right HR specialist based on content analysis, urgency levels, and team workload
Create similar case detection functionality that suggests relevant resolutions based on previously solved cases
Partner with TDI (Technology, Data & Infrastructure) and Engineering teams to solve complex technical challenges
Work alongside People Operations Specialists to understand pain points and requirements
Present findings and recommendations to project stakeholders
Analyze current HR case management workflows and identify automation opportunities
Reduce manual hours spent triaging tier 1 support cases in ServiceNow
Measure and report on AI implementation success metrics
Gain deep knowledge of HR operational support areas including employee data management, self-service transactions and FAQ inquiries
Develop expertise in ServiceNow HRSD platform and AI/ML capabilities
Build experience with enterprise-grade machine learning tools and AI technologies
Qualification
Required
Currently pursuing a Bachelor's or Master's degree in Business Administration, Data Science, Information Systems, or related field and graduating December 2026 or Spring 2027
Data-first mindset with strong analytical and problem-solving skills
Genuine interest in Operations and improving employee experiences
Interest in machine learning tools and demonstrated AI proficiency (coursework, projects, or self-study)
Ability to translate business requirements into technical solutions
Strong communication skills with ability to explain technical concepts to non-technical stakeholders
Self-starter who can work independently and collaboratively in a fast-paced environment
Benefits
Health, dental and vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)
Company
Okta
Okta is a management platform that secures critical resources from cloud to ground for workforce and customers.
Founded in 2009
5001-10000 employees
H1B Sponsorship
Okta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (133)
2023 (108)
2022 (201)
2021 (142)
2020 (120)
Funding
Current Stage
Public CompanyTotal Funding
$1.23BKey Investors
Andreessen Horowitz,Greylock,Sequoia CapitalSequoia CapitalAndreessen Horowitz
2020-06-08Post Ipo Equity· $1B
2017-04-06IPO
2017-03-30Secondary Market
Leadership Team
Todd McKinnon
CEO & Co-Founder
Frederic Kerrest
Vice-Chairman & Co-Founder
Recent News
legacy.thefly.com
2026-02-05
2026-02-05
Company data provided by crunchbase