Raymond James · 1 day ago
Senior Business Technology Specialist
St. Petersburg, FL
Full-time
Onsite
Mid, Senior Level
0+ years expRaymond James is a financial services firm that is seeking a Senior Business Technology Specialist to analyze business processes and implement solutions for improved client service and operational efficiencies. The role involves supporting end users, managing technical equipment access, and developing documentation for applications.
FinanceBankingProperty & Casualty InsuranceInformation TechnologyFinancial ServicesInsuranceWealth Management
Responsibilities
Creates custom processes/solutions for business end user needs, both physical and remote
Acts as a central point of contact for all onboarding/transfers/terminations for bank technical equipment and oversees all access to network and bank applications
Reimages and stages bank computer applications on all new laptops
Provides end user support for all bank departments and dedicated support personnel
Provide physical network switch assistance for bank building ethernet wiring from switches to the workstations
Utilizes multiple processes for client support, via a dedicated shared mailbox, MS Teams channel, tech phone line, and Service Now queues
Oversees all bank access multifactor authentication requirements and monitors/remediates assets out of compliance
Establishes and maintains integrated database connections for bank PC asset tracking. (Excel or Access)
Maintains working knowledge of business processes/interfaces with end-users to gather system requirements as needed; analyzes and reviews information requirements for ongoing reports and comparisons as needed
Administers dedicated bank file share servers and produces quarterly access permissions reporting for auditing processes
Creates and develops ad hoc reports under short timeframes and with minimal direction and supervision
Reviews reports for accuracy and reasonableness and determines when information needs further review
Evaluates existing data systems and recommend improvements in functionality, efficiency, consistency, and workflow
Identifies and corrects OS system or application settings and defects
Provides follow-up with internal clients regarding completed tasks to ensure client satisfaction
Performs other duties and responsibilities as assigned
Qualification
Required
Under limited supervision, analyzes current business processes and identifies opportunities that result in improved client service, cross-site consistency, increased operational efficiencies and/or cost savings
Designs and implements PC/application solutions to fulfill the changing needs of Operations
Diagnoses and restores applications and other internal Operations tools
Communicates progress to clients in a timely manner and completes tasks in sufficient time to minimize disruption to business operations
Develops technical documentation and user manuals for all applications and performs initial associate onboarding laptop/network access training
Creates custom processes/solutions for business end user needs, both physical and remote
Acts as a central point of contact for all onboarding/transfers/terminations for bank technical equipment and oversees all access to network and bank applications
Reimages and stages bank computer applications on all new laptops
Provides end user support for all bank departments and dedicated support personnel
Provide physical network switch assistance for bank building ethernet wiring from switches to the workstations
Utilizes multiple processes for client support, via a dedicated shared mailbox, MS Teams channel, tech phone line, and Service Now queues
Oversees all bank access multifactor authentication requirements and monitors/remediates assets out of compliance
Establishes and maintains integrated database connections for bank PC asset tracking. (Excel or Access)
Maintains working knowledge of business processes/interfaces with end-users to gather system requirements as needed; analyzes and reviews information requirements for ongoing reports and comparisons as needed
Administers dedicated bank file share servers and produces quarterly access permissions reporting for auditing processes
Creates and develops ad hoc reports under short timeframes and with minimal direction and supervision
Reviews reports for accuracy and reasonableness and determines when information needs further review
Evaluates existing data systems and recommend improvements in functionality, efficiency, consistency, and workflow
Identifies and corrects OS system or application settings and defects
Provides follow-up with internal clients regarding completed tasks to ensure client satisfaction
Performs other duties and responsibilities as assigned
Knowledge of Company's working structure, policies, mission, and strategies
Knowledge of Principles, practices, and procedures of internal systems and processes
Knowledge of Key internal and/or external contacts to request assistance from or utilize expertise
Knowledge of Basic OS and domain network operations, peripheral set-ups, and troubleshooting
Skill in Problem solving sufficient to recognize and detect work errors and correct them, or offer resolution
Skill in Critical thinking and analysis capabilities to solve technical problems
Skill in Excel, Access, VBA, SharePoint applications
Ability to Plan, organize, manage, and track multiple detailed work assignments with constantly changing priorities and close deadlines in a fast-paced work environment
Ability to Constructively work under stress and pressure and produce a high volume of assignments using strong organizational and time management skills to meet deadlines
Ability to Be self-motivated with strong sense of creativity and ability to work independently with confidence
Ability to Promote team cohesiveness, cooperation and effectiveness
Ability to Select and employ the correct business requirements gathering technique for each project
Ability to Use appropriate interpersonal styles and communicate effectively, both orally and in writing, with all organizational levels
Ability to Think logically and to analyze and solve problems
Ability to Continually train on existing and emerging technologies
Bachelor's: Computer and Information Science
Bachelor's: Computer Systems Analysis
Bachelor's: Information Technology
General Experience - 7 to 12 months
Company
Raymond James
Raymond James provides a range of investment banking services focused on the telecommunications and communications sectors.
10001+ employees
H1B Sponsorship
Raymond James has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.5B2025-09-09Post Ipo Debt· $1.5B
1983-07-01IPO
Leadership Team
Paul Shoukry
Chief Executive Officer
James Sickling
COO - Fixed Income
Recent News
2026-02-13
2026-02-13
2026-02-13
Company data provided by crunchbase