TPI · 11 hours ago
Project Manager - Customer Success
United States
Full-time
Remote
Mid LevelTPI is an employee-owned company based in Des Moines, IA, specializing in the casino industry with over 50 years of experience in direct marketing. The Project Manager of Customer Success will oversee the planning and implementation of TPI’s Player Connect digital product line, focusing on mobile applications and player portals to ensure timely project delivery and exceptional user experiences.
Gambling & Casinos
Responsibilities
Define project scope, goals, and deliverables
Create functional specifications and data mapping documentations for mobile app and player portals
Develop detailed project plans, timelines, and resource allocation schedules using TPI’s suite of PM and CRM tools
Manage day-to-day activities to ensure project milestones are met
Work closely with the Designer to align on mobile app design and user experience (UX), ensuring consistency and quality across all associated digital solutions
Act as the primary point of contact with internal and external stakeholders including UX/UI designers, developers, engineers, QA, third-party vendors (gaming and non-gaming) and casino operators (marketing, IT, operations and Executive team)
Hold high-value Client meetings and provide regular updates on project progress
Act as the primary point of contact throughout the digital implementation process
Utilize project management tools and techniques to optimize execution and reporting
Implement best practices and refine methodologies and to improve efficiency and quality of digital products
Work closely with the VP of Customer Success to gather client feedback and contribute to digital product development and enhancement
Submit development tickets and support requests using TPI project management tools
Manage multiple objectives and tasks simultaneously and adjust immediately to changing priorities as set forth by planning
Provide internal implementation updates and project summaries to VP of Customer Success
Qualification
Required
Project Management Professional (PMP) certification is preferred
Must have experience in the gaming industry with preference in casino marketing, operations and/or database marketing
Proficiency with project management tools (e.g., Jira, Monday.com and Confluence)
Knowledge of mobile platforms (iOS, Android) and digital service ecosystems
Proficiency in Microsoft Office products (Word, Excel, PowerPoint and Outlook)
Excellent communication and interpersonal abilities
Strong organizational and multitasking skills
Service minded and motivated to succeed
Able to problem solve when faced with unexpected delays or situations
Preferred
Bachelor's degree in computer science, project management, business management, marketing or related field
Proven experience managing projects in mobile app development or digital space
Benefits
100% Employee-Owned (ESOP)
When we grow, you grow—because our people truly make the difference.
Company
TPI
Casino born and bred. Every TPI product is rooted in our gaming DNA. TPI’s digital mobile solutions are created and informed by real-world experience.
Founded in 1973
201-500 employees
H1B Sponsorship
TPI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase