AerSale, Inc. · 16 hours ago
IT Support Analyst I
Albuquerque - NM
Full-time
Onsite
Entry Level
1+ years expAerSale, Inc. is a global leader in aviation products and services, specializing in aftermarket support. They are seeking an IT Support Analyst I to serve as the primary point of contact for the IT Helpdesk, resolving technical issues and ensuring compliance with cybersecurity controls.
AerospaceManufacturingSales
Responsibilities
Serve as the primary point of contact for the IT Helpdesk, resolving technical issues across hardware, software, mobile devices, networks, and cloud services
Perform initial triage, troubleshooting, and root‑cause identification for incidents
Ensure all tickets are logged, updated, and closed in accordance with documentation and audit requirements, including full capture of issue details and resolution steps
Escalate unresolved or high‑risk incidents following defined escalation paths, including issues related to security, privileged access, or systems in scope for financial reporting
Support onboarding and offboarding activities, including account provisioning, access reviews, and proper documentation per access control policies
Assist in maintaining compliance with cybersecurity controls (e.g., MFA enforcement, device encryption, endpoint protection, patching standards)
Monitor and respond to alerts related to potential security incidents, phishing attempts, or anomalous activity in collaboration with the Cybersecurity team
Ensure adherence to change control procedures when performing configuration updates, software installations, or system modifications
Maintain accurate inventory of IT assets to support audit requests, lifecycle management, and asset tracking
Provide excellent customer service and communication to minimize downtime and ensure a strong end‑user experience
Qualification
Required
Associate degree in Information Technology or equivalent professional experience
1–3 years of hands‑on IT support experience, preferably in an aviation company, public‑company or regulated environment
Experience supporting Microsoft 365, Windows desktop technologies, VPN, MFA, and standard enterprise productivity tools
Strong technical skills across Microsoft Office, Windows OS, network fundamentals, and endpoint security tools
Ability to clearly document work performed, ensuring audit‑ready accuracy and completeness
Strong understanding of cybersecurity hygiene, including phishing prevention, access control, MFA, and secure workstation practices
Troubleshooting skills across hardware, software, printing, network connectivity, and remote‑access technologies
Experience supporting VPN clients, MFA solutions, and secure remote connectivity
Proficiency configuring and supporting Outlook and Microsoft 365 applications
Excellent communication and customer‑service skills with the ability to clearly convey technical information
High attention to detail and strong adherence to process, documentation, and compliance standards
Ability to work in a fast‑paced environment with a strong commitment to confidentiality, accuracy, and risk‑aware decision-making
Preferred
Prior experience with endpoint management tools (Intune, SCCM, or equivalent)
Benefits
Medical Insurance
100% Employer Paid Dental, Vision, Life, Short and Long Term Disability Insurance
401K with Employer Contribution
Employee Stock Purchase Plan (ESPP)
Education Reimbursement (related field)
Employee Referral Program and Recognition Program
Paid Holidays and 15 Paid Time-Off Days annually
Company
AerSale, Inc.
A global leader and market innovator specializing in aviation products and services to meet the growing demand for aftermarket support in global passenger, cargo, and government segments.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$491MKey Investors
Florida Growth Fund,Leonard Green & Partners
2023-05-30Post Ipo Secondary
2022-11-15Post Ipo Equity
2022-08-16Post Ipo Equity
Leadership Team
Nicolas Finazzo
Chairman & Chief Executive Officer
Recent News
Business Wire
2025-11-08
Business Wire
2025-08-07
MarketScreener
2025-04-03
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