Shook, Hardy & Bacon L.L.P. · 18 hours ago
Office Administrator
San Francisco, CA
Full-time
Onsite
Senior Level
5+ years expShook, Hardy & Bacon L.L.P. is a law firm seeking an Office Administrator responsible for overall office operations and strategic planning. The role involves collaborating with various stakeholders to ensure effective office management, risk management, talent development, and client service.
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Responsibilities
In collaboration with office managing partner (OMP) and EOT, responsible for overall office operations and strategic planning, including staffing, professional development, practice management support, quality control, risk management, delivery of services and office performance
Consistent with the firm's overall strategic plan, coordinates with the OMP and other firm leadership in development of office goals, objectives, and plans
Includes office in planning efforts to achieve appropriate buy-in
Routinely monitors and updates leadership with progress against objective and plans
Helps ensure adherence to firm policies, including new client/new matter intake process
Establishes and ensures quality work product, control polices and systems, as well as appropriate risk management measures are implemented and maintained
Monitors and maintains expertise in regional policies, regulations or laws to ensure office compliance
Coordinates with OMP and firm leadership to ensure the firm is informed of any changes to regional laws, policies or regulations that may impact current firm policies and procedures
Works with OMP and firm leadership to develop training associated with any regionally specific policies and procedures
Participates in office Business Continuity plans and efforts
Serves as the liaison to building management and security
Ensures all employees follow adequate safety procedures while carrying out all duties
Works collaboratively with Records Management Department to ensure record retention policies and procedures are documented and implemented
May participate in the updating of existing firm or department policies
May consult with firm's General Counsel or other firm leadership on risk management issues as they arise
May help navigate various business conflict issues
Oversees the supervision, training, professional development, and management of office professional staff
Coordinates with OMP on the evaluation process for office professional staff
Provides input on promotion and compensation for office professional staff
Consults with employees and supervisors to address performance issues, resolves issues with guidance of Human Resources and Chief of City Office Administration
Proactively identifies HR issues, develops solutions and involves appropriate resources to ensure a fair, positive outcome
Cultivates an inclusive environment and prioritizes the recruitment and retention of diverse professional staff
Collaboration with firm leadership to ensure implementation of appropriate mentoring and professional development programs for office professional staff
Provides necessary tools to professional staff to achieve continuous improvement
Continues pipeline to leadership by designating roles and delegating areas of responsibility to other professional staff
May assist OMP with associate and lateral recruiting and integration strategies consistent with firm growth and talent plans
May coordinate CLE activities and office involvement in programs offered by the Professional Development Committee, Diversity and Inclusion, or Learning and Development
Works closely with and serves as a liaison with the Executive Operations Team (EOT) and other administrative leaders
Coordinates with various key firm committees, including Search, Associates, Diversity, and Professional Development
In collaboration with Chief of City Office Administration and other Office Administrators, ensures appropriate coordination and communications among offices
Collaborates with OMP and practice group leadership to facilitate office meetings to discuss workloads, new matters, and to engage in general exchange of ideas
Provides regular communications to the office in these areas
Prepares for and participates in periodic meetings with firm leadership and other Office Administrators
Participates in various ad hoc task forces related to firm administrative needs
Oversees the day-to-day management of professional staff to provide superior customer service to the office, the firm and its clients
Collaborates with OMP and participates in activities aimed at elevating the office's profile and brand, including increased partner participation rates in various efforts (e.g., identifying and supporting involvement and acquisition of leadership roles in local, regional, national bar groups or local courts)
Collaborates with office (and other offices in state or region) to identify emerging trends and issues; supports efforts to build and showcase capability
May assist OMP or other practice group leaders to identify optimal staffing plans and creative approaches for pitches and RFPs
In conjunction with OMP and EOT, prepares and oversees the office expense budget
Manages the offices procurement process and coordinates the purchases of office supplies and equipment
Monitors budget use throughout the year, and identifies budget overrun or shortfall periodically to Chief of City Office Administration
Manages budget within the agreed limits
Works with OMP and practice group leaders to address office productivity and capacity issues
Takes action to ensure short and long-term office profitability goals are met
Provides leadership for implementation of firm's office space strategy, including lease negotiations, office construction projects, and implementation of flexible space strategies
Supports office activities, such as CLEs, client and marketing events, office meetings, and holiday parties
May provide input for billing and collection support handled out of the office
May assist OMP or firm leadership in assessment of regional changes that may be different than firm policies and procedures
Qualification
Required
In collaboration with office managing partner (OMP) and EOT, responsible for overall office operations and strategic planning, including staffing, professional development, practice management support, quality control, risk management, delivery of services and office performance
Consistent with the firm's overall strategic plan, coordinates with the OMP and other firm leadership in development of office goals, objectives, and plans
Includes office in planning efforts to achieve appropriate buy-in
Routinely monitors and updates leadership with progress against objective and plans
Helps ensure adherence to firm policies, including new client/new matter intake process
Establishes and ensures quality work product, control polices and systems, as well as appropriate risk management measures are implemented and maintained
Monitors and maintains expertise in regional policies, regulations or laws to ensure office compliance
Coordinates with OMP and firm leadership to ensure the firm is informed of any changes to regional laws, policies or regulations that may impact current firm policies and procedures
Works with OMP and firm leadership to develop training associated with any regionally specific policies and procedures
Participates in office Business Continuity plans and efforts
Serves as the liaison to building management and security
Ensures all employees follow adequate safety procedures while carrying out all duties
Works collaboratively with Records Management Department to ensure record retention policies and procedures are documented and implemented
May participate in the updating of existing firm or department policies
May consult with firm's General Counsel or other firm leadership on risk management issues as they arise
May help navigate various business conflict issues
Oversees the supervision, training, professional development, and management of office professional staff
Coordinates with OMP on the evaluation process for office professional staff
Provides input on promotion and compensation for office professional staff
Consults with employees and supervisors to address performance issues, resolves issues with guidance of Human Resources and Chief of City Office Administration
Proactively identifies HR issues, develops solutions and involves appropriate resources to ensure a fair, positive outcome
Cultivates an inclusive environment and prioritizes the recruitment and retention of diverse professional staff
Collaboration with firm leadership to ensure implementation of appropriate mentoring and professional development programs for office professional staff
Provides necessary tools to professional staff to achieve continuous improvement
Continues pipeline to leadership by designating roles and delegating areas of responsibility to other professional staff
May assist OMP with associate and lateral recruiting and integration strategies consistent with firm growth and talent plans
May coordinate CLE activities and office involvement in programs offered by the Professional Development Committee, Diversity and Inclusion, or Learning and Development
Works closely with and serves as a liaison with the Executive Operations Team (EOT) and other administrative leaders
Coordinates with various key firm committees, including Search, Associates, Diversity, and Professional Development
In collaboration with Chief of City Office Administration and other Office Administrators, ensures appropriate coordination and communications among offices
Collaborates with OMP and practice group leadership to facilitate office meetings to discuss workloads, new matters, and to engage in general exchange of ideas
Provides regular communications to the office in these areas
Prepares for and participates in periodic meetings with firm leadership and other Office Administrators
Participates in various ad hoc task forces related to firm administrative needs
Oversees the day-to-day management of professional staff to provide superior customer service to the office, the firm and its clients
Collaborates with OMP and participates in activities aimed at elevating the office's profile and brand
Collaborates with office (and other offices in state or region) to identify emerging trends and issues; supports efforts to build and showcase capability
May assist OMP or other practice group leaders to identify optimal staffing plans and creative approaches for pitches and RFPs
In conjunction with OMP and EOT, prepares and oversees the office expense budget
Manages the offices procurement process and coordinates the purchases of office supplies and equipment
Monitors budget use throughout the year, and identifies budget overrun or shortfall periodically to Chief of City Office Administration
Manages budget within the agreed limits
Works with OMP and practice group leaders to address office productivity and capacity issues
Takes action to ensure short and long-term office profitability goals are met
Provides leadership for implementation of firm's office space strategy, including lease negotiations, office construction projects, and implementation of flexible space strategies
Supports office activities, such as CLEs, client and marketing events, office meetings, and holiday parties
May provide input for billing and collection support handled out of the office
May assist OMP or firm leadership in assessment of regional changes that may be different than firm policies and procedures
Benefits
Medical
Dental
Vision
Disability and life insurance
Retirement plan with a generous contribution plan
Paid time off
Company
Shook, Hardy & Bacon L.L.P.
Shook, Hardy & Bacon has long been recognized as one of the premier litigation firms in the country.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adam Miller
Partner and Co-Chair, Environmental & Toxic Tort Litigation Practice Group
Adam Tolin
Partner
Recent News
2026-01-05
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