State of Wisconsin · 1 day ago
DMV Customer Service Representative - (Bilingual & Non-Bilingual Positions!)
Waukesha County, WI
Full-time
Hybrid
New Grad, Entry Level
$22.31/hr - $26.08/hrThe State of Wisconsin is seeking a DMV Customer Service Representative to utilize customer service skills to assist the public with driver licensing and vehicle registration inquiries. This role involves processing applications, conducting research, and providing information to various stakeholders while maintaining a hybrid work schedule from a DMV Service Center or state office building in Wisconsin.
Non ProfitAssociation
No H1B
Responsibilities
Answer inquiries and research solutions for customer applications
Process customer applications and communicate important information with the Wisconsin DMV
Provide information to the general public, law enforcement, and courts regarding driver licensing and vehicle registration
Perform tasks such as processing mailed-in applications, issuing products, and producing records
Conduct complex research of state laws and transportation codes
Apply state statutes, administrative rules, and departmental policies to licensing and/or vehicle registration
Qualification
Required
Experience providing customer service
Experience researching and resolving customer issues or concerns
Experience working with computer programs, such as Microsoft Outlook, Word or Excel
For bilingual positions: Ability to read, write and speak fluently in Spanish in addition to English
Preferred
Experience in a high-volume customer service contact center (contacting customers via phone, email, or chat)
Experience interpreting and explaining complex information, such as laws and statutes
Experience performing work that requires multitasking
Experience working as a member of a team to achieve a singular goal
Benefits
Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that roll over each year.
Excellent and affordable health, vision, and dental benefits (health plan options start at just $49/month for single plans and $122/month for family plans after two months of employment)
A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
Well Wisconsin Wellness Program
A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being
Company
State of Wisconsin
The State of Wisconsin is a U.S. state located in the north-central United States, in the Midwest and Great Lakes regions.
Founded in 1848
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Christian Albouras, MBA
Deputy Administrator (Chief Operations Officer), Division of Early Care and Education
Drew Hanson
Partnerships Liaison
Recent News
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