Knipper Health · 8 hours ago
Technical Support Specialist
US-Memphis
Full-time
Onsite
Mid Level
4+ years expKnipper Health is seeking a Technical Support Specialist to join the CareTria team. The role involves providing technical assistance and support to end users related to computer systems, hardware, and software, as well as troubleshooting and implementing solutions.
PharmaceuticalMarketing
Responsibilities
Responsible for converting and installing new hardware and software
Make recommendations for improvements in computer systems
Install and configure, individually or in combination, each component of computer system such as central processing unit, memory, motherboard and other peripherals
Troubleshoot all hardware (computers, printers, etc.) and software for anomalies
Assist users to resolve computer related problems such as inoperative hardware or software
Train workers in use of new software and hardware
Keep current thorough technical journals or manuals, attends vendor seminars on new computer hardware and software
Maintain computer hardware and software inventories and coordinates asset management tracking with finance
Coordinate cable installations, new hubs/switches and new computers for additional workstations
Assist in adding, modifying and deleting users from network operating system
Assist with phone system support
Assist in configuring IP Phone Services and Corporate Directory
Assist with Network support
Assist with support of wireless environment for company wide network
Support set up of Wi-Fi on laptops, RF guns and desktops
Assist with support of VPN users in company wide network
Setup and configuration of VPN on laptops and user accounts
Qualification
Required
High School diploma and/or technical degree/certification
Minimum of four (4) years of work experience in an IT related position
Excellent verbal and written communication skills
Excellent problem-solving and customer service skills
Ability to balance multiple priorities to meet expected response deadlines
Ability to work independently and as a member of a team
Demonstrated experience and strong knowledge of computer systems (desktops/laptops), printers, mobile devices and other technical products
Demonstrated experience and strong knowledge of Anti-Virus solutions, Exchange, Lan Environment, and Active Directory
Demonstrated experience and strong knowledge of Windows 10 and Microsoft Office 365
Company
Knipper Health
Knipper Health is a pharmaceuticals company offering sampling distribution and prescriber validation services.
501-1000 employees
H1B Sponsorship
Knipper Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (6)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Frazier Healthcare Partners
2025-07-08Private Equity
Leadership Team
Michael Laferrera
President and Chief Executive Officer
Joseph Schmadel
CDO / CIO
Recent News
Fierce Healthcare
2025-08-06
Company data provided by crunchbase