BGIS · 1 day ago
Program Manager (Data Center Lead)
Phoenix, AZ
Full-time
Onsite
Mid Level
$80K/yr - $85K/yr
3+ years expBGIS is a leading provider of integrated facility management and project management services. The Program Manager (Data Center Lead) will oversee daily operations for PayPal’s data centers, lead a team of technicians, and ensure high-quality service delivery while maintaining compliance with client SLAs.
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Responsibilities
Lead, mentor, and coach team members to achieve performance goals and foster professional growth
Conduct daily huddles and provide onboarding and hands-on data center training
Monitor team performance to ensure timely, high-quality client service
Perform daily data center walk-throughs to assess operations and identify issues
Manage the ServiceNow ticketing queue, prioritizing and scheduling tasks to meet/exceed SLAs
Oversee physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment
Conduct and delegate quality checks to maintain operational standards
Participate in SOP development and meetings to enhance operational efficiency
Contribute to corporate initiatives and ensure timely completion of assigned tasks
Collaborate with clients and service providers to plan and execute data center projects
Qualification
Required
Education: High School Diploma or equivalent
Minimum 3 years in IT/networking systems with technical/operational roles in a data center environment or equivalent
Experience in dynamic colocation and managed services environments
At least 1 technical certification or equivalent work experience
Strong knowledge of data center architectures (equipment cabinets, containment, power distribution, computer/network systems, cabling, communications)
Understanding of core infrastructure (power, cooling, fire protection) and raised floor equipment standards
Proficiency in DCIM principles and ServiceNow
Excellent verbal and written communication for diverse audiences
Strong customer service, collaboration, and team-building skills
Ability to prioritize tasks and work effectively in a fast-paced environment
Preferred
Ability to walk job sites and work at heights
Flexibility to work all shift schedules (7x24x365) and respond to off-hour emergency calls
Benefits
Medical
Dental
Vision
Prescription coverage
Health savings account
Flexible spending account (both healthcare and dependent)
401(k) with a Company match
Paid Time Off
Paid company holidays
Short term and long-term disability
Life insurance
Employee assistance program
Tuition reimbursement
Paid parental leave
Gym membership discount
Team member referral bonus
Company
BGIS
BGIS is a global leader in integrated facility management services.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-11Acquired
Leadership Team
Brian Fellows
Chief Commercial Officer
Doug Wagner
HR Business Partner
Company data provided by crunchbase