SSi People · 19 hours ago
Workforce Productivity Project Manager
United States
Contract
Remote
Mid Level
3+ years expSSi People is a company with over 26 years of industry experience focused on delivering exceptional experiences for consultants, clients, and their internal team. They are seeking a Workforce Productivity Project Manager to stabilize workload across the team by managing operational tasks and supporting critical initiatives.
Cloud ComputingSoftwareHuman ResourcesInformation TechnologyProfessional ServicesIT ManagementLinuxStaffing Agency
Hiring Manager
Heather Maturin
Responsibilities
Launch/change checklists
Communications
Runbooks, FAQs, training materials
Supporting critical initiatives such as CSAT, QSRs, and Portfolio Review so the core team can stay focused on strategic, high-impact work
Qualification
Required
Experience in Workforce Productivity, Workforce Management OR Client Support Operations is required
3–5+ years of experience in project management, program management, business operations, or enablement, preferably in a fast-paced environment
Demonstrated success managing multiple concurrent projects with clear timelines, milestones, and stakeholder alignment
Proven ability to manage execution-heavy, task-based work and drive initiatives from planning through execution
Strong operational execution skills with experience creating and maintaining: Launch/change checklists, Runbooks and process documentation, FAQs, knowledge base content, and how to guides, Training assets (decks, job aids, quick reference materials)
Excellent written and verbal communication skills; able to draft clear, concise internal communications for different audiences
Experience working cross-functionally with operations, enablement, and/or customer-facing teams
High level of organization, attention to detail, and follow-through; reliably drives tasks and projects to completion with minimal oversight
Comfort working with basic metrics and dashboards (e.g., CSAT, QSRs, performance or portfolio metrics) to pull data and summarize insights
Strong process thinking: able to translate ambiguous workflows into structured steps, checklists, and repeatable processes
Bias for action and ownership mindset; proactively identifies gaps, clarifies requirements, escalates risks, and closes loops
Comfortable working in a fast-paced, ambiguous environment with changing priorities and multiple stakeholders
Experience in Workforce Productivity, Workforce Management, CX/CS Operations, or Sales/Support Enablement
Familiarity with project and documentation tools such as Asana, Jira, Smartsheet, Confluence, Notion, SharePoint, Slack, or Microsoft Teams
Preferred
Formal project management certification (e.g., PMP, Scrum Master) is preferred but not required
Company
SSi People
SSi People, located in Cranberry Township, PA, is an organization with over 25 years of staffing industry experience across various labor verticals in the United States, serving Fortune 1000 companies.
51-200 employees
H1B Sponsorship
SSi People has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (6)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase