Koenig & Bauer (US)/(CA) · 23 hours ago
Service Technician/Demonstrator
United States
Full-time
Remote
Senior Level
$27/hr - $46/hr
7+ years expKoenig & Bauer is the oldest global printing press manufacturer, and they are seeking a Service Technician/Demonstrator to operate and demonstrate their Sheetfed presses. The role involves providing training, troubleshooting, and ensuring customer satisfaction through effective demonstrations and support.
Printing
Responsibilities
The Demonstrator is responsible for the operation, demonstration, and explanation of Koenig & Bauer Sheetfed presses including peripheral equipment
The Demonstrator provides training and instruction on the operation and maintenance of the presses and peripheral equipment to customers and their staff both upon installation of new equipment and on an on-going basis
Demonstrator must also be able to troubleshoot and repair machine issues
Works with the Koenig & Bauer Service installing and commissioning Koenig & Bauer systems and equipment through customer demonstrations including Koenig & Bauer quality control systems, software and hardware, demonstrations, training and application development for Sheetfed printing equipment and additional options
Has knowledge of and is able to convey competitive advantage of Koenig & Bauer presses and systems including all peripheral equipment
Looks for opportunities to increase customer satisfaction and create enthusiasm and pride in Koenig & Bauer and its systems and equipment to maximize sales potential
May demonstrate equipment hardware and software at trade shows
Documents all training and demonstrations
Deliver world-class customer service with each and every customer interaction including introducing or greeting the customer upon your arrival, listening and asking questions of the customer to understand how you can help, informing customer of your findings as well as recommended action plan including schedule and timeline, and touching base with customer at the end of the job or during critical milestones while on the job
Complete accurate and timely records including updating open/closed issues spreadsheet, recording time, expenses, and work performed in MDS, and any other required paperwork or records
Adhere to all applicable customer practices and policies while working at their site including arrival and departure procedures, following safety policies and using necessary personal protective equipment, and adhering to policies regarding smoking and eating in the workplace
Performs other related job responsibilities as necessary based on business needs
Qualification
Required
High School Diploma or GED-equivalent required; but post-high school degree or certification in technical field including but not limited to printing preferred
Minimum seven years of experience operating sheetfed printing equipment
Microsoft Windows; programming and networking; extensive use of various proprietary software and programming tools; basic use of e-mail, internet navigation, word processing, and spreadsheets
Excellent verbal, interpersonal, and presentation skills
Understanding of printing production and planning
A thorough understanding of printing processes like Conventional, UV and Waterless
A good understanding of Printing Industry standards and specifications
Working knowledge of measuring systems used in printing processes
Basic understanding of customers' production environment and industry trends
Preferred
Experience operating a Koenig & Bauer Press is a plus
Benefits
Vacation – 15 days per year
Holidays – Up to 11 days
Sick – 7 days
Medical, Dental, and Vision
Disability and Life
Flexible Spending Accounts
401k Retirement and Profit Sharing Plan
Income replacement plans for cancer, critical illness, and accident
Long-Term Care Plans
Years-of-Service Bonus Plan
Educational Assistance
Company
Koenig & Bauer (US)/(CA)
Koenig & Bauer (US) is located in Dallas, Texas and a member of the Koenig & Bauer Group which was established over 207 years ago in Würzburg, Germany.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kilian Renschler
CEO
Company data provided by crunchbase