Alabama Power Company · 16 hours ago
IT Field Support Group Manager
Birmingham, AL, United States
Full-time
Onsite
Director/ExecutiveAlabama Power Company is part of Southern Company, a leading energy provider serving 9 million customers across the Southeast. The Group Manager, IT Field Support is responsible for overseeing technology infrastructure environments, ensuring reliable and efficient technology services while leading a team of supervisors and employees across multiple locations.
RetailEnergyIndustrialLogisticsElectrical Distribution
Responsibilities
Lead, develop, and retain a diverse, highly technical workforce, with a strong focus on performance management, succession planning, and employee development
Provide leadership and direction to supervisors and other Technology Organization employees within the region
Foster a culture which supports the tenants of Our Values - Safety First; Intentional Inclusion; One Team; Act with Integrity; Superior Performance
Foster a strong partnership with Alabama Power Labor Relations and the IBEW
Serve as the primary TO representative for regional infrastructure needs, requirements, and initiatives
Partner with business unit leadership and Infrastructure Services to support operational effectiveness, including storm readiness and restoration efforts
Represent Field Operations requirements as a member of the Infrastructure Operations management team
Establish and maintain strong partnerships with internal teams, business organizations, external vendors, and suppliers
Oversee the implementation, operation, and maintenance of regional infrastructure, including:
Compute systems
Transport networks
Data and voice networks
Wireless networks
Power Delivery and Transmission SCADA communication systems
Manage 24x7 operations, including configuration changes, fiber and microwave maintenance, and escalation response
Ensure timely resolution of complex technology issues and effective communication with internal customers at all levels
Ensure compliance with regulatory requirements, audits, change management controls, and company policies
Oversee disaster recovery and business continuity planning and testing within the region
Implement network and cybersecurity solutions in alignment with established standards and guidelines
Develop and manage operating and capital budgets, including cost forecasting and variance analysis
Provide clear and accurate explanations of total costs associated with service delivery
Support the growth and sustainability of the Field Operations Telecom Training Program
Serve as management sponsor for the Western Safety Advisory Board
Qualification
Required
Bachelor's degree (B.S., B.A., or B.B.A.) in Computer Science, Engineering, Management Information Systems, Business, or a related field preferred
Demonstrated leadership and management experience, including building and leading results-driven teams
Proven experience in performance management, workforce planning, and budget management
Strong understanding of current and emerging technologies and their business impact
Broad knowledge of Southern Company's business operations or equivalent transferable external experience
Excellent communication skills, with the ability to articulate technology strategies and initiatives to all levels of leadership, including executives
Strong analytical, problem-solving, and project management capabilities
Preferred
Experience working with unionized environments, particularly International Brotherhood of Electrical Workers (IBEW)
Benefits
Competitive base salary
Annual incentive awards for eligible employees
Health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being
Incentive program
Company
Alabama Power Company
Alabama Power provides the valuable combination of It is a sub-organization of Southern Company.
Founded in 1906
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Peoples
Chairman, President and Chief Executive Officer
Moses Feagin
Executive Vice President, CFO and Treasurer
Recent News
Morningstar.com
2025-11-04
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