Ascend Federal Credit Union · 13 hours ago
Asset Recovery Specialist
US-TN-Tullahoma
Full-time
Onsite
Entry Level
1+ years expAscend Federal Credit Union is the largest credit union in Middle Tennessee and is focused on the expansion and diversification of its select employee groups. The Asset Recovery Specialist will be responsible for collecting delinquent and charged off loan accounts, managing repossession processes, and providing support for credit counseling proposals.
LendingFinanceBankingWellnessConsumer LendingFinancial ServicesRetirement
Responsibilities
Collect delinquent and charged off loan accounts and assist with overall delinquency control
Coordinate various aspects of the sale of repossessed collateral at auction
Process credit counseling proposals and payments
Monitor UG home equity loan report and file claims
Process THDA assisted mortgage payments
Review daily delinquency queue and follow-up on delinquent accounts by telephone and written correspondence
Contact co-makers, co-borrowers and guarantors
Skiptrace, Accurint, The Work Number, and Credit Report
Collect charged off accounts
Collect attorney fees and collection expenses
Remove lines of credit and request Adverse Action Notices
Submit accounts for legal action or foreclosure. Upon receipt of judgment, request aliases, garnishments, and executions to be issued by legal department
Hotcard ATM and debit cards
Submit accounts to recovery agency for repossession of collateral
Make arrangements for surrender of collateral
Process repossession of collateral. Skiptrace to locate collateral
Update information to the credit bureaus
Post judgment and attorney checks
Post bankruptcy checks and perform account maintenance
Review monthly PMI Report
Process returned mail to locate current address
Research accounts, as necessary, including bankruptcy, estate claims, and charge-offs
Maintain weekly reports including Work Report, Collection Incentive, and Charge-offs
Arrange for sale of repossessed collateral and print and mail Notice of Sale
Process and arrange sale of out of state repossessions
Determine values and opening bids of repossessed collateral
Pay expenses, post proceeds from sale of repossessed collateral, and mail deficiency letters
Research and respond to notification of impounded or confiscated vehicles and mechanic liens
Submit for GAP claims and process proceeds, when applicable
Evaluate repossessed collateral for potential loss due to collision damage and maintain quarterly report
Apply for add-on refunds and process proceeds, when applicable
Balance collection general ledger accounts
Complete New Auto Policy Report
Complete Monthly Repo and Repo Sold Reports
Complete Potential Loss for Uninsured Collateral Report
Balance Collection general ledger accounts
Monitor delinquent home equity loan insurance report and file claims, as necessary
Process THDA assisted mortgage payments and complete monthly report, as necessary
Train Collectors
Review Credit Counseling proposals for approval, maintenance accounts, and post credit counseling payments, as necessary
Maintain/update Collections Manual
Provide support to front office employees with delinquent and charged-off loans, returned checks, and charged-off share draft account matters, repossessions, share-loss accounts, bankruptcy accounts and levies
Qualification
Required
High school graduate or equivalent
One to three years of similar or related experience
One year of credit union experience desired
Excellent verbal communication skills to communicate professionally
A high degree of poise and tact to represent the credit union positively in outside contacts
Ability to organize and prioritize work with minimum supervision
Regular and reliable attendance is required
Possession of a valid, unrestricted driver's license
Ability to operate or have ability to be trained to operate related office equipment, including calculator, check and receipt printers, computer terminal (PC), multifunction copier, telephone and typewriter
Preferred
Working knowledge of computer programs such as Microsoft Outlook, Word, Excel, Access and the internet desired
Company
Ascend Federal Credit Union
Ascend Federal Credit Union is a bank that offers consumer loans, retirement planning, investment, and banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matt Jernigan
President and CEO
David Feldhaus, CPA
Chief Financial Officer
Recent News
Hartford Business Journal
2025-10-13
Seattle TechFlash
2025-08-15
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