City of Plano · 1 day ago
Customer Service Representative I, II or Senior
Plano, TX
Full-time
Onsite
New Grad, Entry, Mid, Senior Level
$18.81/hr - $26.34/hr
0+ years expThe City of Plano is dedicated to serving its community and is seeking Customer Service Representatives at various levels. The successful candidates will be responsible for handling public inquiries, processing payments, and maintaining accurate account records while providing excellent customer service.
GovernmentTransportationSustainabilityPublic SafetyInformation TechnologyInformation ServicesPublic TransportationWaste Management
Responsibilities
Responds to all types of inquiries from the public, in person and on the telephone; addresses questions and problems presented by citizens to a satisfactory conclusion, either by resolving personally or referring the issue to a supervisor for handling
Processes and maintains work orders
Collects and processes payments; documents and maintains records of payments collected; contacts customer with past due fees; monitors the status of delinquent accounts until balances are paid
Coordinates and schedules services for customers
Enters appropriate departmental data into the computer system; searches for records of materials in the computer system
Composes, edits, and types correspondence, memos, reports, charts, and other documents
Establishes, maintains, and updates department files in accordance with retention policies
Receives and signs for deliveries; prioritizes and distributes mail to proper staff
Regular and consistent attendance for the assigned work schedule is essential
Enters appropriate departmental data into the computer system and searches for records of materials in the computer system
Responds to all types of inquiries from the public, in person and on the telephone, and bring all questions and problems presented by citizens to a satisfactory conclusion, either by resolving personally or referring the issue to a supervisor for handling
Processes and maintains work orders
Establishes new accounts; explains policies and ordinances
Prepares daily deposits of monies collected; processes payments and bank draft requests
Researches and analyzes customer accounts; responds to customer inquiries regarding billings, deposits, payments, penalties, refunds and adjustments, etc
Contacts customers with delinquent accounts, or other funds due, and request payment. Monitors status of accounts
Dispatches calls to maintenance crews
Notifies Public Safety Communications when a fire hydrant is out of service and when back in service
Issues fire hydrant meters
Schedules locates for construction companies
Regular and consistent attendance for the assigned work schedule is essential
Responds to all types of inquiries from the public, in person and on the phone, and brings all questions and problems presented by citizens to a satisfactory conclusion, either by resolving personally or forwarding to a supervisor for resolution
Collects, processes, images, and secures public funds including electronic payments made through the City’s contracted bank; processes bank drafts and activity reports
Prepares and maintains statistical reports and computer database to provide accurate information on customers’ accounts
Compiles and generates data for various daily, weekly, and monthly reports; generates reports utilizing various computer software programs
Researches and analyzes customer accounts; responds to customer inquiries regarding billings, deposits, payments, penalties, refunds and adjustments, etc
Processes and maintains work orders
Participates in training Customer Service Representatives; creates and updates training manuals
Opens, processes, and distributes mail
Qualification
Required
Knowledge of: Policies, procedures, and activities of municipal operations; general office procedures; phone and customer service etiquette; problem solving and negotiation methods and techniques; cash handling procedures and practices
Skill in: Communicating effectively both verbally and in writing; providing courteous customer service; operating a personal computer and standard office equipment; completing basic mathematic calculations
Education: High school diploma or GED equivalent
Experience: Six (6) months of previous customer service or general office experience
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements
Licenses and Certifications: None
Conditions of Employment: Must pass a drug test, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check
Knowledge of: General office procedures; customer service and phone etiquette; conflict resolution methods and techniques; data entry procedures, basic bookkeeping methods and procedures; proper handling, collections, deposit and, safekeeping of cash assets
Skill in: Communicating effectively both verbally and in writing; operating a personal computer and standard office equipment; completing mathematical calculations
Education: High school diploma or GED equivalent
Experience: Two (2) years of customer service experience which includes collections and cash management
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements
Licenses and Certifications: None
Conditions of Employment: Must pass a drug test, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check
Knowledge of: General office procedures; customer service and phone etiquette; conflict resolution methods and techniques; data entry procedures, basic bookkeeping methods and procedures; proper handling, collections, deposit and, safekeeping of cash assets
Skill in: Communicating effectively both verbally and in writing; operating a personal computer and standard office equipment; completing mathematical calculations; resolving and mediating conflicts; providing work training and guidance to assigned personnel
Education: High school diploma or GED equivalent
Experience: Two (2) years of customer service experience which includes data entry
Any work related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements
Licenses and Certifications: None
Conditions of Employment: Must pass a drug test, criminal history background check, periodic CJIS background check (for positions requiring access into Police buildings) and social security number verification check
Preferred
The ability to speak Spanish is preferred
Company
City of Plano
City of Plano offers information about public transportation, watering guidelines, public safety, and waste management services of the city.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gustavo Duran
Chief Information Security Officer
Pam Hanks
ACCOUNTING CLERK
Recent News
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