Lozier Corporation · 19 hours ago
Sr IT Support Specialist
Omaha, NE
Full-time
Onsite
Mid, Senior Level
3+ years expLozier Corporation, headquartered in Omaha, Nebraska, is a leading manufacturer of products for retailers. They are seeking a Senior IT Support Specialist who will be responsible for the installation and support of desktop solutions, serving as an escalation point for issue resolution and solution design while providing oversight for complex maintenance and configuration of computer systems.
Manufacturing
Responsibilities
Champion Lozier’s Mission, Vision, and Core Values by demonstrating the behaviors that contribute to Lozier’s success
Provides oversight and guidance for complex maintenance, configuration, security, and reliable operation of computer systems and peripherals
Serves as point of escalation to level 1.5-2 by providing support, ranging from standard office technology to manufacturing equipment, which has integrated desktop solutions
Establishes standard delivery of desktop solutions, promoting repeatable and reliable service to include work on installation standards, configuring operating systems, and network set-up and testing
Administer group policies, security audits, and create access requirements, as assigned and approved
Develop, review, and train on standardized internal work instructions, documenting processes for team and end-users to reference in support of onboarding and mentoring junior team members
Research, evaluate, and recommend hardware and software solution standards
Subject matter expert in evaluating and testing new technology initiatives, assisting with technology rollouts and leading the computer system(s) related initiatives
Maintain asset records, ensuring inventory accuracy, relocation of assets, and equipment retirement
Ensure system security by responding to and assisting with cyber security incidents, supporting desktop encryption solutions, and administering patching updates
Create and review Knowledge Base articles, monitor issue queues in the service management tool, and ensure items are addressed in a timely manner by the desktop support team
Provide mentorship to junior team members as needed
Provide monthly reports to management on ticket management, service level agreements (SLA’s), and promote continuous improvement in delivery of services
Provide weekend and holiday remote coverage of the service desk
Demonstrate regular attendance and timeliness in reporting to work, meetings, and completing assignments
Ability to work and interact well with others
Assist with special projects that fall within the IT support area
Qualification
Required
Associate degree in computer science, information technology, information services, or another related field is preferred
Bachelor degree in computer science, information technology, information services, or another related field is desired
Minimum of 3 years of experience in IT support, help desk, or another related field, if degreed
Minimum of 5 years of progressively responsible experience troubleshooting desktop support equipment and software, if non-degreed
Comp TIA A+ certification considered in lieu of degree requirement
CompTIA A+ Certification within 6 months of employment
Strong ability to balance workload and set priorities
Strong technical ability in the area of computer software, hardware and mobile devices
Good verbal/written communication, both in-person and over the phone
Excellent customer service skills
Strong organizational skills
Efficient, effective, and creative problem solving skills
Ability to work effectively with tight deadlines and changing priorities
Good interpersonal skills. Able to work effectively with personnel from all areas of the corporation and build solid working relationships with staff and vendors
Strong time management skills and ability to keep issue tracking tickets up to date
Ability to work independently and collaborate with others to produce quality materials within expected timelines
Preferred
Microsoft Windows Certifications
Azure, Oracle Cloud, AWS Cloud
Atlassian Suite (Jira, Confluence, etc.)
Microsoft 365 Fundamentals
Benefits
Company bonus potential.
PTO (Paid Time Off) plus paid holidays.
Competitive benefits package (Eligible for medical, dental, and vision benefits on the first day of employment).
Onsite Health Clinic.
401(k) with employer match.
Employee Assistance Program.
Educational Assistance Program.
Career Development Programs.
Casual dress.
Company
Lozier Corporation
Lozier Corporation is the manufacturer of store fixtures.
1001-5000 employees
H1B Sponsorship
Lozier Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
A
Andrew Lozier
Chief Executive Officer
Recent News
Silicon Prairie News
2025-10-05
Company data provided by crunchbase