General Dynamics Information Technology · 1 day ago
IT Support Specialist
USA MA Boston
Full-time
Onsite
Senior Level
$29.52/hr - $32.20/hr
5+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to major U.S. government agencies. They are seeking a Senior IT Support Specialist to provide Tier 2 and Tier 3 support for a large user base, troubleshoot various IT issues, and ensure effective service delivery in a dynamic environment.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityConsultingInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users comprising of 6,000 – 8,000 users
Provide troubleshooting and issue resolution for Windows 11, Microsoft 365 applications, and enterprise endpoint management solutions (Intune, Autopilot, Configuration Manager)
Creates, updates and closes, incident and service requests with the IT service management system
Adheres to IT Processes and SOPs
Providing end-user software and hardware troubleshooting and support in-person or over the phone
Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Troubleshooting Apple MAC computers
Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers
Upgrading end user computer systems ensuring no data loss
Work independently in a customer environment
Excellent communication skills to include written and verbal
Engaging engineers from multiple teams
Qualification
Required
5 + years of related experience
US Citizenship Required
Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software
Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking
Experience in Windows 11, including diagnostics, system imaging, Group Policy management, and security hardening
Hands-on experience with Microsoft 365 services, including SharePoint, Teams, OneDrive, Exchange Online, and Endpoint Manager
Experience with Apple Mac troubleshooting
Team player with good communication, organizational, and strong interpersonal skills
Able to prioritize and drive to results with a high emphasis on quality
Experience using IT Service Management software (ServiceNow)
Ability to lift and move equipment 40lbs.+
Must be oriented to customer service and have the ability to work in front of the customers, utilizing remote tools, and through email
Preferred
Microsoft Certified Help Desk Support Technician
Apple Certified Mac Technician
CompTIA A+
HDI
MCITP
MCTS
Benefits
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
Company data provided by crunchbase