Personified · 1 day ago
Client Support Technician- Part-Time
United States
Full-time, Part-time
Remote
Entry, Mid Level
2+ years expPersonified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. They are seeking a part-time Client Support Technician to assist in running day-to-day technology operations, focusing on helpdesk ticket response and maintenance of various technologies for their clients.
Information Technology & Services
Responsibilities
Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process, leaving detailed notes for other staff to reference
Communicating with users directly via Google Meet, Zoom, or Phone Call
Installing, configuring, and mentoring end users on client-approved software
Maintaining and coordinating IT training support for new client staff, as requested or scheduled
Assisting in improving existing IT automation tools and workflows
Removing adware, spyware, and viruses as detected on client hardware
Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
Responding to tickets and maintaining ticket system notes to identify chronic problem areas and measure program effectiveness
Providing coverage during peak support times, team PTO, or increased client demand
Willingness to work outside of normal business hours on an as-needed basis
Willingness to travel to Washington, DC or New York City for scheduled onsite support or projects
Assist with inventory management of client-owned technology, including organizing equipment, tracking inventory levels, and supporting related tasks as needed
Troubleshoot on-site video conferencing and network equipment (e.g., Zoom Rooms, conference cameras, microphones, switches, and wireless connectivity)
On-site network troubleshooting in collaboration with Engineering (Wi-Fi, switching, routing, ISP connectivity, and infrastructure performance)
Other duties as needed
Qualification
Required
At least 2 years of Mac & Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn
The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success
Experience in a customer-facing role, and a track record of providing great customer/client experiences
Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus
It's important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly
Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners
Willingness to work outside of normal business hours as required
Must be based in the Washington, DC or New York City metro area, or able to reliably travel to those locations
Ability to work flexibly on a contract basis, with hours varying based on business needs
Company
Personified
We’re Personified, the IT + cybersecurity provider for impactful organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mike Marotti
Founder + CEO
Company data provided by crunchbase