Vast · 17 hours ago
Senior IT Support Specialist
Long Beach, California, United States
Full-time
Onsite
Senior Level
$33.65/hr - $48.56/hr
5+ years expVast is a pioneering company focused on developing next-generation space stations to facilitate human presence in space. They are seeking a Senior IT Support Specialist to provide advanced technical support, lead IT initiatives, and mentor junior technicians while ensuring smooth IT operations and continuous improvement. This role involves both hands-on support and project leadership in a fast-growing aerospace environment.
Defense & Space
No H1B
U.S. Citizen Only
Responsibilities
Serve as Tier 2/3 escalation point for complex technical issues
Provide advanced troubleshooting for Windows 11, Linux, and macOS environments
Provide help desk support and resolve problems to end user satisfaction
Monitor, respond to, and resolve incidents in ITSM systems (e.g., Jira) while meeting SLA metrics
Maintain and support enterprise resources including laptops, desktops, tablets, mobile devices, and network-enabled equipment
Support Active Directory / LDAP user administration and access control
Execute onboarding and offboarding processes
Perform workstation hardware upgrades, software deployments, and lifecycle management
Provide support for multiple company locations
Install, move, and configure equipment weighing up to 50 lbs
Provide support for our Conference Rooms
Lead small-to-medium IT projects (hardware refreshes, system rollouts, office expansions, workflow improvements)
Develop project plans, track milestones, and execute with minimal oversight
Mentor and provide guidance to junior IT technicians
Develop and maintain technical documentation and knowledge base articles
Identify recurring issues and implement scalable solutions
Assist in developing IT standards, processes, and operational playbooks
Identify opportunities to automate repetitive tasks and support workflows
Develop scripts and automation solutions (e.g., PowerShell, Bash, Python, MDM workflows)
Improve onboarding/offboarding efficiency through automation
Enhance reporting and metrics from ITSM platforms
Contribute to endpoint management improvements (In, JAMF, or similar tools if applicable)
Qualification
Required
5+ years of progressive IT support experience
Demonstrated experience operating in a Tier 2 or Tier 3 capacity
Proven experience with ITSM tools (e.g., Jira SM, Zendesk, ServiceNow)
Strong troubleshooting experience in Windows 11, Linux and macOS environments
Experience with Active Directory, identity management, and access control
Strong problem-solving skills with ability to resolve complex issues with limited information
Excellent communication and interpersonal skills
Demonstrated ability to work independently while contributing to team success
Ability to travel up to 10% of the time
Willingness to work overtime, or weekends to support critical mission milestones
Ability to lift up to 25lbs unassisted
Specific certifications, as appropriate
Preferred
Experience leading IT projects or technical initiatives
Experience mentoring junior technicians
Experience in a manufacturing or production environment
Prior experience working in a fast-paced startup or high-growth company
Familiarity with aerospace industry IT compliance, data handling, or regulatory standards
Experience with endpoint management platforms (Intune, JAMF, Kandji, etc.)
Scripting or automation experience (PowerShell, Bash, Python)
Experience supporting hybrid or multi-site environments
Benefits
100% medical, dental, and vision coverage for employees and dependents
Generous paid time off; up to 20+ days of vacation for exempt staff and up to 10+ days of vacation for non-exempt staff with the ability to cash-out unused vacation annually
Paid parental leave
Short and long-term disability insurance
Life insurance
Access to a 401(k) retirement plan
ClassPass credits
Personalized mental healthcare through Spring Health
Other discounts and perks
Exceptional food perks, with snacks, drip coffee & onsite barista, cold drinks, and dinner meals remaining free of charge, and lunch subsidized
Company
Vast
Vast is developing next-generation space stations to ensure continuous human presence in space for America and its allies, enabling advanced microgravity research and manufacturing, and unlocking a new space economy for government, corporate, and private customers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Max Haot
Chief Executive Officer
Alex Hudson
Chief Technology Officer
Recent News
2025-10-17
2025-09-24
The Orlando Sentinel
2025-09-14
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