ezCater · 17 hours ago
Senior IT Service Desk Engineer (Remote)
United States
Full-time
Remote
Senior Level
$122K/yr - $154K/yrezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They are looking for a Senior IT Service Desk Engineer to support and empower business units, ensuring a smooth and highly performant technology experience while fostering collaboration in a dynamic culture.
HospitalityMarketplaceFood and BeverageCatering
No H1B
Responsibilities
Triage and prioritize requests for service desk tickets ensuring that the business users have clarity and transparency into the process for resolution
Monitor a Tier two queue for ticket escalations and work with IT Operations to prioritize projects within Jira
Identify trends in client inquiries and recommend innovative solutions to better the employee experience
Troubleshooting network connectivity issues in our Meraki & Fortigate environment
Onboard and offboard employees via Okta and other internal tools
Assemble, install, upgrade and configure new computing resources, including hardware, software, and applications in a Mac and Windows environment
Monitor and make recommendations for improving department and team SLA’s
Ensure that workstations are proactively maintained and patched and align with ezCater security policy
Support on-site and remote company meetings
Train, mentor, and coach junior members of the IT Service Desk on department policies and procedures
Lead and participate in projects within IT and across the organization
Conduct day one new hire training of ezCater employees
Qualification
Required
A passion for solving technical problems and a desire to help others
A friendly and outgoing personality
An ability to conceptualize and implement new solutions that improve the experience of our employees and the IT team members that support them
An ability to own the resolution of reported issues through to completion
Strong attention to detail
Experience in providing support for an endpoint fleet of Mac & Windows via JAMF & NinjaOne
Supported Google Apps (Google Workspace) environment
Supported modern enterprise SaaS platforms (Slack, Okta, Google, Zoom, O365, etc.)
Experience administering Atlassian products (JIRA/Confluence)
Working knowledge of Zoom Room Video Conferencing
Flexibility in working hours generally from 9am-5:30pm local time and part of an off hours on-call rotation
Ability to work from the Boston office 1-3 days per week
Able to lift/move desktops & monitors
Benefits
Market competitive salary
Stock options that you’ll help make worth a lot
12 paid holidays
Flexible PTO
401K with ezCater match
Health/dental/FSA
Long-term disability insurance
Mental health and family planning resources
Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
A tremendous amount of responsibility and autonomy
Wicked awesome co-workers
Relish (and many more goodies) when you’re in our office
Company
ezCater
EzCater is an online catering marketplace that allows individuals to order food from local caterers.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$420.79MKey Investors
SoftBank Vision FundGIC,Lightspeed Venture PartnersWellington Management
2021-12-15Series D· $100M
2019-07-10Secondary Market
2019-04-01Series D· $150M
Leadership Team
Nihad Rahman
Chief Executive Officer
Briscoe Rodgers
Chief Strategy Officer and Co-Founder
Recent News
2026-02-11
2026-02-04
Company data provided by crunchbase