Apellis Pharmaceuticals · 9 hours ago
IT Support Specialist
Waltham, MA
Full-time
Onsite
Mid Level
$75K/yr - $112K/yr
4+ years expApellis Pharmaceuticals is a global biopharmaceutical company leading the way in complement science to develop life-changing therapies. They are seeking an IT Support Specialist to provide first-level support to employees, focusing on customer service and technical assistance to improve organizational efficiency.
BiotechnologyHealthcarePharmaceuticalHealth CareTherapeutics
Responsibilities
Provide 1st level contact and support of customer issues either in person, over the phone or via remote support tools
Work with users to determine the nature of issues, document Service Desk request information, walk users through the problem-solving process and document resolution in Service Management solution
Ongoing management and optimization of basic ITIL Service Operations including Incident Management, Event Management, Request Fulfillment, Problem Management and Access Management
Partner and collaborate with IT Operations and Enterprise Applications teams to provide the best experience for all Apellis users. May get involved in supporting activities in these areas including but not limited to desktop imaging, application administration/configuration and supplier management (including hosted solutions)
Provide guidance to remote sales force on best IT practices
Conduct on-boarding for new employees and contractors covering Apellis Information Technology policies and procedures
Assist in the development and maintenance of IT training materials and Knowledge Base articles
Perform other related duties as assigned
Qualification
Required
Technical degree in computer technology or related field
Minimum of 4 years of experience in Technical Service Desk or similar role
Possesses excellent interpersonal skills and can work effectively with a diversity of personalities
Must be approachable, show respect for others, and effectively communicate with colleagues in a way that projects a desire to help and a commitment to improving the end-user experience
A strong technical background in desktop (Mac/Windows) and cloud application support
Telephone and mobile technical experience
Excellent attention to detail and the ability to organize and execute on a variety of concurrent activities across multiple disparate areas
A creative thinker with high energy and enthusiasm, and a team player
Highly organized, results driven, problem solver
Superior written and oral communication skills and the ability to work with different levels of management
Highly motivated with the ability to be flexible in a fast-paced environment
Preferred
Work experience within ITIL Service Model is a plus
Prior experience in the Bio-tech industry or supporting a sales force is preferred
Benefits
401(k) plan with company match
Inclusive family building benefits
Flexible time off
Summer and winter shutdowns
Paid family leave
Disability and life insurance
Company
Apellis Pharmaceuticals
Apellis Pharmaceuticals focuses on developing novel therapeutics and drug delivery technologies to address chronic inflammatory diseases.
501-1000 employees
H1B Sponsorship
Apellis Pharmaceuticals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (6)
2022 (8)
2021 (7)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$919.6MKey Investors
Swedish Orphan BiovitrumSixth StreetNorthern Star Partners
2025-06-01Post Ipo Debt· $275M
2024-05-14Post Ipo Debt· $475M
2022-04-14Post Ipo Equity· $1.07M
Leadership Team
Cedric Francois
Co-Founder and CEO
Caroline Baumal
Chief Medical Officer
Recent News
2026-01-18
Investor's Business Daily
2026-01-13
Company data provided by crunchbase