Oracle · 22 hours ago
Production Manager, Customer Success Services
VA, United States
Full-time
Onsite
Senior Level, Lead/Staff
$38.03/hr - $76.06/hr
10+ years expOracle is a leading company that brings together data, infrastructure, applications, and expertise to power innovations. They are seeking an experienced Production Manager/Technical Lead to ensure the availability, performance, and reliability of enterprise-class database environments while providing strong technical leadership and proactive customer management.
Enterprise SoftwareSaaSBig DataSoftwareInformation TechnologyData GovernanceData Management
No H1B
Responsibilities
Oversee day-to-day Run & Maintain activities for mission-critical customer environments
Ensure continuous database availability and optimal performance across all supported platforms
Manage incident response, lead root-cause analysis, and drive resolution of complex technical issues
Establish, monitor, and report on key operational metrics and service-level agreements (SLAs)
Design, implement, and administer high-availability database solutions using Oracle and related technologies
Lead the configuration, administration, and monitoring of Golden Gate microservices for data replication and integration
Provide advanced troubleshooting and optimization for both database and replication environments
Develop and enforce best practices for database security, backup, recovery, performance issues, and data integrity
Serve as the primary escalation point for complex and critical technical issues
Guide and mentor team members in advanced database topics
Promote technical excellence, lead knowledge sharing, and ensure adherence to industry best practices
Work closely with internal stakeholders to align technical solutions with business and customer objectives
Act as the technical lead and trusted advisor for key customers; maintain regular, proactive communication regarding ongoing operations, risks, and opportunities for improvement
Partner with customer teams to plan and coordinate maintenance, upgrades, migrations, and other planned activities
Translate customer business requirements into technical solutions, ensuring smooth handovers and minimal impact on business operations
Participate in regular customer meetings, performance reviews, and planning sessions as a technical SME
Design, implement, and manage AI-powered automation and monitoring solutions to improve operational efficiency and incident response
Evaluate and integrate automation tools and frameworks in support of database and replication processes
Champion the adoption of AI and automation best practices within the team, driving continuous service improvement and innovation
Stay abreast of emerging AI technologies relevant to database management and recommend opportunities for operational enhancement
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
10+ years of experience in database administration, with a strong focus on Oracle technologies and preferably in banking or financial backgrounds
Extensive hands-on experience with Golden Gate (Microservices), including implementation, monitoring, and troubleshooting
Proven experience leading production support teams in high-availability, enterprise environments
Strong understanding of ITIL processes, incident & problem management
Demonstrated ability to manage customer relationships and communicate effectively with both technical and non-technical stakeholders
Experience with scripting languages (e.g., Shell, Python) and automation frameworks
Strong analytical and problem-solving skills
Excellent organizational and time-management abilities
Fluency in English
Ability to travel up to 50% of the time to client site
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
HSBC,JPMorgan Chase & Co.Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
Small Business Trends
2026-02-13
2026-02-13
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