Kforce Inc · 8 hours ago
Data Analyst
Stamford, CT
Contract
Onsite
Entry, Mid Level
$47/hr - $53/hrKforce Inc is seeking a Data Analyst to support CX Insights initiatives focused on Voice of the Customer and Net Promoter Score integration efforts. The role involves analyzing customer feedback data to identify trends and opportunities for improving customer experience, as well as developing reporting frameworks and visualizations to communicate insights effectively.
FinanceConsultingHuman ResourcesEmploymentFinancial ServicesStaffing Agency
Responsibilities
Analyze customer feedback data from multiple VOC and NPS sources to identify trends, patterns, and experience opportunities
Support integration and standardization of VOC and NPS methodologies, reporting structures, and dashboards
Develop and maintain reporting and visualizations to communicate insights clearly to stakeholders
Translate complex datasets into actionable recommendations that inform CX strategy and operational improvements
Partner with CX, analytics, and operations teams to ensure insights are aligned with business priorities
Ensure data accuracy, consistency, and governance across reporting frameworks
Provide ongoing analytical support for integration-related initiatives
Qualification
Required
Strong experience with data manipulation and analysis using SQL
Background in survey design, CX measurement frameworks, and customer analytics
Experience working with VOC and NPS data and reporting methodologies
Proven ability to synthesize large datasets into clear, meaningful insights
Strong communication skills with the ability to present findings to both technical and non-technical stakeholders
High attention to detail and strong organizational skills
Preferred
Experience with Medallia platform management and administration
Dashboarding and data visualization experience using tools such as MicroStrategy or Tableau
Experience supporting organizational integration or transformation initiatives
Understanding of customer journey analytics or CX performance metrics
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
Founded in 1962
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2026-02-03
2025-11-19
2025-11-07
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